Automotive Repair Specialist I

6084 - Bloomington - 1213 Holiday Drive, Bloomington, Illinois, 61704

CarMax, the way your career should be!

General Summary :

Under general supervision, performs

all

processes necessary

to

diagnose and complete mechanical

and

cosmetic

repairs

on

customer

and internal

CarMax vehicles following

prescribed

CarMax

policies

and

procedures.

Principle Duties and

Responsibilities :

Provide

and

maintain exceptional

customer

service

through customer contact

before,

during,

and after

repairs as

defined by CarMax "Voice

of Customer"

processes.

• Locate, use

and control replacement parts

and

supply inventories

• Use and

control

tools

and

equipment

• Perform

mechanical

and

cosmetic

repairs, including

but not

limited to the

diagnosis

of all internal and external

vehicle

systems.

• Follow

CarMax standardized work

rules

Inspect vehicles per CarMax

Quality Standards

when needed.

Complete state inspections

when

required.

• Maintain

workplace

cleanliness and organization

in

accordance with

CarMax 5S

standards

Review

repair orders for work performed

and

accuracy

of all labor,

parts and sublet documentation

for billing

including opening and closing

of

repair orders

Collect service payments and manage payments received

for

services.

• Use of

proprietary

and

universal

software systems including CarMax Electronic

Repair Order

and

Mitchell.

Provide functional expertise and leadership to other

associates.

• Provide

general support

to other

associates

and

managers

in the

store, including,

but not limited to vehicle

assessment,

vehicle

prepping,

vehicle

receiving

and

transferring.

Job Specifications :

Work requires ability to :

Complete New Associate Orientation Training

Operations.

Complete Kronos Training

for

Hourly Associates.

• Maintain a

current Refrigerant Recycling

License.

Where required by State / Local law,

maintain current ASE Certifications in Steering and Suspension (A4) and Brakes (A5).

Read, interpret and transcribe data in order to maintain accurate

records.

Perform multiple duties in

high-energy,

fast-paced

environment.

Lift objects that weigh as much as

50lbs.

Speak and listen effectively in dealing

with customers / associates

in person

and over

the

phone.

Demonstrate

above

average attention to detail.

Manual dexterity in both arms and

hands

Monitor

shop compliance with

CarMax, O.S.H.A.,

and

EPA policies

Demonstrate

exceptional interpersonal,

communication, and

customer

service skills

Demonstrate

exceptional telephone etiquette and active listening

skills

Working

Conditions :

Combination of office, shop and outdoor

environment.

May include working at times in noisy and / or

inclement

weather conditions.

• May

require

walking or

standing

for

an extended period

of time.

• Flexible

work

hours with

shifts

that may

include nights, weekends, and

holidays.

Wears

CarMax

clothing

(acquired through company)

at all times

working

in the store.

Follow all

CarMax, O.S.H.A., and EPA standards including the use

of Personal Protective Equipment, and proper

waste disposal

in

required

areas.

Adhere to all CarMax policies

including

Attendance, Asset Protection, Integrity and

Professional

Appearance

policies.

About CarMax

CarMax disrupted the auto industry by delivering the honest, transparent and high-integrity experience customers want and deserve. This innovative thinkingaround the way cars are bought and soldhas helped us become the nation's largest retailer of used cars, with over 200 locations nationwide.

Ouramazing team of more than 25,000 associates work together to deliver iconic customer experiences.Along the way,we help every associate grow their career and achieve their best, at work and in their community. We are recognized for our commitment to training and diversity and areone of the FORTUNE 100 Best Companies to Work For.

CarMax is an equal opportunity employer, and all qualified candidates will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, genetic information, national origin, protected veteran status, disability status, or any other characteristic protected by law.

The hourly rate for this position is :

$24.60 - $36.90

Benefits :

Except as otherwise required by state law, CarMax Associates are entitled to the following paid sick, vacation, and holiday time.

Associates that are considered full-time hourly or commission / incentive eligible :

To earn up to 48 hours of sick time per year accrued on a per pay period basis and between 80 hours and 200 hours per year of vacation time after a 90 day waiting period depending on years of continuous service with the Company.

For 8 hours of pay for each of a total of 6 paid scheduled holidays per year plus 1 floating holiday. If such an Associate does work on a scheduled holiday due to business need, they are eligible for Holiday Premium Pay.

Associates considered full-time salaried are entitled to paid time away with no specified limit as needed for sick, vacation, bereavement, jury duty, holidays, floating holiday, etc. subject to manager approval.

For more details about benefits, please visit our CarMax Benefits website.

Upon an applicant's request, CarMax will consider reasonable accommodation to complete the CarMax Job Application

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