Director TAM, Customer Success Services

Job Role

This role will lead and manage delivery teams responsible for providing customers with the guidance and support needed throughout the full life cycle of implementation to ensure successful and most effective use of Oracle's products especially products that fall under Oracle SaaS, OCI (IaaS, PaaS), GCP, AWS and Azure. You will act as a trusted technical leader and liaison between Customer and Oracle implementation, Support, and Development teams in implementing best practices to enhance the value of Oracle Products, both On Prem and Oracle Cloud for CSS customers.

Position Overview :

• Recruit, retain, develop, coach, motivate, and generally manage multiple Account Management and / or Technical delivery resources to attain / exceed defined customer objectives.
• Create an environment providing team success today while developing new strategies for future growth.
• Establish a course of action specifically for Industrial Manufacturing and Automotive customers consuming Oracle Services.
• Serve as a client advocate providing guidance around product expertise and translate Customer needs / requirements into integrated solutions.
• Interact internally and externally with executive management, providing negotiation of difficult matters to influence positive outcomes.
• Oversee a major portion of a Line of Business P&L responsible for both revenue generation, customer satisfaction metrics, and cost containment in both current year and long term.
• Maintain an excellent understanding of Oracle Product set (Db, Fusion, OCI, on-prem) and ability to enable business process transformation discussions with the Customer and with internal teams.

Key Responsibilities :

Technical and Professional Skills :

Industrial Manufacturing / Automotive Industry Experience :

Understanding of various Industrial Manufacturing / Automotive business models and markets is strongly desired. Expertise in areas like data analytics, cybersecurity, networking, supply chain, and automation are key.

Disclaimer :

Certain US customer or client-facing roles may be required to comply with applicable requirements, such as immunization and occupational health mandates.

Range and benefit information provided in this posting are specific to the stated locations only US : Hiring Range in USD from : $120,100 to $251,600 per annum. May be eligible for bonus, equity, and compensation deferral. Oracle US offers a comprehensive benefits package which includes the following : 1. Medical, dental, and vision insurance, including expert medical opinion 2. Short term disability and long term disability 3. Life insurance and AD&D 4. Supplemental life insurance (Employee / Spouse / Child) 5. Health care and dependent care Flexible Spending Accounts 6. Pre-tax commuter and parking benefits 7. 401(k) Savings and Investment Plan with company match 8. Paid time off : Flexible Vacation is provided to all eligible employees assigned to a salaried (non-overtime eligible) position. Accrued Vacation is provided to all other employees eligible for vacation benefits. For employees working at least 35 hours per week, the vacation accrual rate is 13 days annually for the first three years of employment and 18 days annually for subsequent years of employment. Vacation accrual is prorated for employees working between 20 and 34 hours per week. Employees working fewer than 20 hours per week are not eligible for vacation. 9. 11 paid holidays 10. Paid sick leave : 72 hours of paid sick leave upon date of hire. Refreshes each calendar year. Unused balance will carry over each year up to a maximum cap of 112 hours. 11. Paid parental leave 12. Adoption assistance 13. Employee Stock Purchase Plan 14. Financial planning and group legal 15. Voluntary benefits including auto, homeowner and pet insurance

The role will generally accept applications for at least three calendar days from the posting date or as long as the job remains posted. Career Level - M4

About Us :

As a world leader in cloud solutions, Oracle uses tomorrow's technology to tackle today's challenges. We've partnered with industry-leaders in almost every sectorand continue to thrive after 40+ years of change by operating with integrity. We know that true innovation starts when everyone is empowered to contribute. That's why we're committed to growing an inclusive workforce that promotes opportunities for all. Oracle careers open the door to global opportunities where work-life balance flourishes. We offer competitive benefits based on parity and consistency and support our people with flexible medical, life insurance, and retirement options. We also encourage employees to give back to their communities through our volunteer programs. We're committed to including people with disabilities at all stages of the employment process. If you require accessibility assistance or accommodation for a disability at any point, let us know by emailing accommodation-request_mb@oracle.com or by calling +1 888 404 2494 in the United States. Oracle is an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability and protected veterans' status, or any other characteristic protected by law. Oracle will consider for employment qualified applicants with arrest and conviction records pursuant to applicable law.