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Practice Integration Specialist

Practice Integration Specialist

Sage DentalBoca Raton, FL, United States
30+ days ago
Job type
  • Full-time
Job description

Sage Dental is the leading Dental Support Organization (DSO) in the Southeast, and we are continuing to grow! At Sage, people are at the core of everything we do. We are looking for dynamic and talented professionals who fit our culture of innovative technology, constant learning, and patient-centric care to join our team. If you are ready to take the next step in your career and want a position with excellent earning potential with a stable, growing company, Sage Dental has what you are looking for.

Overview

We are looking for an Integration Specialist to join the Practice Integration Team at a growing, technology-focused Dental Services Organization (DSO) experiencing exciting direct-to-consumer, de novo, and acquisition growth. This role focuses on new and acquired clinics , overseeing everything from the initial set-up and grand-opening preparations to onboarding, assessment, training, and ongoing support for Sage staff. This team member will serve as the primary liaison between our support team and practice staff , ensuring a seamless transition of operations, systems, and culture-while maintaining an exceptional patient experience.

If you are highly organized, have clinical and operational experience, enjoy training, and understand change management and the importance of generating rapport with others, this role is for you.

This position requires up to 90% travel time which may include weekends and overnight stays, as applicable. Travel is non-negotiable.

Responsibilities

  • Actively participate in the setup, and operational launch of new clinics.
  • Actively participate in the assessment, training, and transition of acquired clinics to Sage systems.
  • Provide on-site and remote support throughout the assignment, during the turnover period & grand opening, pre- & post-close through systems conversion, practice stabilization, and hand-off to the Director of Market Operations.
  • Oversee and organize the supply purchases, equipment, administrative, and clinical setup in preparation for a grand opening.
  • Identify potential risks early, analyze their possible impact, and develop mitigation strategies.
  • Devise and implement training in various formats (1 : 1, group setting, remote).
  • Maintain a directory and inventory of training materials, ensure all resources are current and accurate.
  • Interact, communicate, and build strong relationships with a varied spectrum of individuals and maintain a positive and professional demeanor in challenging situations.
  • Facilitate and lead meetings with multiple stakeholders.
  • Manage checklists and multiple projects with attention to detail, ensuring deadlines are met and tasks are completed efficiently.
  • Act as a resource, representative, and mentor for others to assist in the understanding of new policies and operations processes.
  • Plan and document project tasks.
  • Ensure deliverables are delivered on time.
  • Travel to assigned locations with overnight stays.
  • Other projects and initiatives as needed to promote the needs of the organization to support business growth and development.

Qualifications

  • Associate degree, certification, Dental related experience
  • Clinical & operational experience within a dental office, three years + preferred
  • Knowledge of a variety of Dental software's, a plus
  • Comfortable with public speaking in various learning settings, both in-person and remote.
  • Ability to create and present complex information to a variety of audiences.
  • Close attention to detail and organization in all aspects of your work.
  • Must demonstrate leadership by serving as an example to others regarding professional behavior, handling multiple tasks, taking the lead, maintaining order, and showcasing a positive attitude.
  • Demonstrate a high degree of flexibility in adapting to changes in travel schedules caused by external factors, such as construction delays that may affect opening timelines.
  • Proficiency with Microsoft Word, Excel, and PowerPoint.
  • Must be able to learn new software quickly.
  • Ability to multi-task, prioritize appropriately, and work well individually and as a team.
  • Ability to use time productively and contribute to high company operational efficiency and effectiveness levels.
  • Change management : Understand the importance of creating rapport with team members undergoing change and assisting them in feeling at ease for their upcoming PMS conversion.
  • Conflict resolution skillsA skilled specialist should be able to mediate and resolve conflicts effectively, ensuring a smooth and positive transition.
  • Ability to maintain confidentiality of information.
  • Passion for training others.
  • Ability to travel to assigned locations, with overnight stays as needed. REQUIRED.
  • A sense of ownership and pride in your performance and its impact on the team and company's success.
  • You care about getting it right and understanding that small details have a significant impact.
  • Ability to work proactively to anticipate and resolve issues.
  • Desire to grow your career.
  • What Sage Offers

  • Growth opportunity.
  • Competitive base pay.
  • Bonus programs (job specific).
  • Benefits such as : Health Insurance, In-House Dental Program, PTO, Holiday Pay, Direct Deposit, 401K and more!
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