Donor Services Specialist

Job Title

Donor Services Specialist

Department

Donor Services

Education

Minimum High School Diploma or GED; college degree preferred (Associates or Bachelor’s Degree) Education and / or experience in healthcare preferred; or on-the-job training

Summary Statement

The Donor Services Specialist motivates potential donors in the Gift of Life’s registry to complete a confirmatory blood draw or extended testing.

Responsibilities

• Contacts donors via the telephone and / or e-mail when called for further testing after initial recruitment.
• Speaks with the donor and motivates with educational information on the donation process.
• Seeks first contact support from donor advocates as necessary
• Schedules donors for blood sample collections, coordinates testing kit distribution, and tracks deliveries.
• Follows up with donors, drawing laboratories, phlebotomists, donor contacts, registries and transplant centers.
• Troubleshoots unexpected complications associated with scheduling procurement and delivery of samples.
• Develops relationships with phlebotomy services and laboratories.
• Documents all procedures and workflows and recommends process improvement.
• Performs other departmental duties as necessary, including but not limited to donor database maintenance, recruitment initiatives and web-based research.
• Researches donors and calls associated contacts via social media.
• Responsible for meeting individual and group Key Performance Indicators (KPI)
• Other duties as assigned

Knowledge, Skills and Experience