Analyst, Situational Management

Journey with us! Combine your career goals and sense of adventure by joining our exciting team of employees. Royal Caribbean Group is pleased to offer a competitive compensation & benefits package, and excellent career development opportunities, each offering unique ways to explore the world.

This position will work on-site in Miami, Florida.

We are proud to be the vacation-industry leader with global brands - including Royal Caribbean International, Celebrity Cruises and Silversea Cruises - the most innovative fleet and private destinations, and the best people. Together, we are dedicated to turning the vacation of a lifetime into a lifetime of vacations for our guests.

Royal Caribbean Group's Safety,Security & Environment Team has an exciting career opportunity for a full time Analyst, Situational Management reporting to Manager, Corporate Incident Management

Position Summary :

The Analyst, Situational Management plays a critical role in leading incident management escalation calls across various types of incidents and developing and enhancing crisis action planning to support emergency preparedness for shoreside and shipboard operations globally. This position plays a significant role in ensuring the Royal Caribbean Group is prepared for and can effectively respond to a variety of emergency situations. This position is a part of emergency and crisis management that requires aptitude and stability to handle emergency situations.

Essential Duties and Responsibilities :

• Crisis Management & Incident Response : Lead incident management escalation calls within the fleet for various types of incidents. Assess and assist in the creation and enhancement of plans and processes like situation reports (Sit Reps), spot reports, incident action plans, and senior leadership briefs.
• Situational Awareness : Establish organizational situational awareness related to emergency response and emerging risks, in collaboration with the Global Intelligence Team and the Manager of Situational Management.
• Weather Event Response : Monitor and participate in imminent weather events, liaising with the company's meteorology team. Ensuring accurate escalation and situational awareness.
• Post-Event Reporting : Compile after action reports and brief stakeholders as needed.
• Surge Capacity Review : Regularly review and update the company's surge capacity to respond to incidents, oversee the GO Team roster and campaigns, and train surge teams in conjunction with the Manager of Situational Management.
• Business Resiliency : Maintain and update critical incident playbooks. Update and expand global all-hazards plans. Collaborate with IT on business resiliency.
• Search And Rescue : Initiate the annual SAR plan process fleetwide, ensuring each ship is valid for the next year or as needed.
• Alerting Platform Management : Continually update data and alignment with stakeholders for escalations.
• Personnel Deployment : Assist the Manager of Situational Management when considering deploying personnel to ensure the effectiveness and accountability of deployable assets.
• Training Coordination : Coordinate and assist in all phases of training exercises or drills to implement response protocols for shoreside and shipboard assets
• This position plays a significant role in ensuring the Royal Caribbean Group is prepared for and can effectively respond to a variety of emergency situations.

Qualifications, Knowledge & Skills :

Preferred Qualifications :

The Analyst, Situational Management, will be reporting to the RCG headquarters working Monday-Thursday 09 : 00-05 : 00pm. RCG employees work from home on Fridays from 09 : 00-04 : 00pm. Additionally, the analyst position is part of a rotating on-call schedule, working alongside other team members to provide continuous coverage for the fleet. This on-call schedule will include nights, weekends, and holidays, ensuring the provision of 24 / 7 global coverage. This commitment to around-the-clock service is a critical aspect of the position. The position requires flexibility regarding the possibility for deployment in response to company emergencies globally.

This job description in no way states or implies that these are the only duties to be performed by the employee occupying this position. Employees will be required to perform any other job-related duties assigned by their supervisor or management.

We know there is a lot to consider. As you go through the application process, our recruiters will be glad to provide guidance, and more relevant details to answer any additional questions. Thank you again for your interest in Royal Caribbean Group. We will hope to see you onboard soon!

It is the policy of the Company to ensure equal employment and promotion opportunity to qualified candidates without discrimination or harassment on the basis of race, color, religion, sex, age, national origin, disability, sexual orientation, sexuality, gender identity or expression, marital status, or any other characteristic protected by law. Royal Caribbean Group and each of its subsidiaries prohibit and will not tolerate discrimination or harassment.

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