Customer Service Rep

Job Description

Job Description

Customer Service / Sales Representative

Shift : Monday – Friday, 7 : 00 AM – 3 : 30 PM (Schedule may vary slightly)

Job Summary

We are seeking a motivated Customer Service / Sales Representative (CSR) to join our team. This role is responsible for ensuring high levels of customer satisfaction by managing inquiries, processing orders, and providing timely follow-ups. The ideal candidate will have experience in the aerospace or metal manufacturing industry , strong communication skills, and a proactive approach to sales and service.

Key Responsibilities

Respond to customer inquiries via phone, email, fax, and online portals

Process requests for quotes and orders accurately and promptly

Provide regular order status updates and follow-ups to customers

Coordinate communication between customers and internal departments such as Manufacturing, Planning, and Quality

Handle escalated issues and collaborate with cross-functional teams to develop solutions

Maintain detailed records of customer interactions and issue resolutions

Meet or exceed monthly booking / sales goals

Conduct outbound cold and warm calls to prospective and existing customers

Build and maintain strong relationships with customers and internal stakeholders

Qualifications

Minimum 3 years of customer service experience , preferably in the aerospace or metal manufacturing industry

Strong written and verbal communication skills in English

Proficient with Microsoft Office (Word, Excel, Outlook); ERP system experience is a plus

Ability to read and interpret blueprints or technical drawings is a plus

Typing speed of at least 30 WPM

Ability to follow written and verbal instructions with attention to detail

Additional Information

Must be able to pass a drug screening and background check

Must be a U.S. Person under ITAR regulations

We are an Equal Opportunity Employer

This is an At-Will employment position

We participate in E-Verify

Federal Contractor

§8102 Drug-Free Workplace

Company Description

Full Staffing company established since 2004.

Company Description

Full Staffing company established since 2004.