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Remote Customer Care Support Specialist

Remote Customer Care Support Specialist

Vitality Group International, Inc.New Orleans, LA, US
4 days ago
Job type
  • Full-time
  • Remote
  • Quick Apply
Job description

We are looking for a Customer Care Support Specialist who will be responsible for providing excellent customer service support by quickly and accurately processing and directing submissions verbally.

  • Support inbound telephonic phone calls from members
  • Provide over the phone support
  • Specialize in first call resolution performance
  • Effectively manage and respond to inquiries as they are sent to you by customers
  • Submit requests to the proper departments to prevent recurring issues
  • Ensure rapid response and resolution of escalated inquiries
  • Maintain and continue to develop knowledge of the Vitality program and identify areas in need of improvement to better our members’ experience
  • Identify problems or gaps within current processes and help devise creative solutions to them
  • Track, analyze and report on improvements to current processes
  • Communicate verbally and / or in writing to both internal and external audiences. Key components of effective communication will include but not limited to :
  • Understanding your audience and its needs
  • Anticipating and preparing for the next questions your audience will ask
  • Properly positioning the information you are sharing
  • Understanding the impact of the information you are sharing
  • Communicate within operations any issues or concerns that arise. This includes loading tickets to ensure system related issues are addressed
  • Educate customers on the program as well as navigation of the website
  • Capture submitted events
  • Other duties as assigned

Pay $16.50 / hour

Requirements

  • Effective communication skills
  • Strong organization skills
  • Ability to manage multiple priorities
  • Customer focused and responsive
  • High School Diploma
  • Preferred

  • Bachelors degree
  • 1-2 years of customer service experience
  • Health or wellness background
  • Benefits

  • Medical, Dental & Vision plans
  • 401(k) with company match
  • Company paid Life Insurance (Basic, Voluntary & AD&D)
  • Company paid Short Term & Long Term Disability
  • Paid Time Off (Vacation, Sick & Public Holidays)
  • 100% Paid Family Leave (Maternity / Paternity)
  • Wellness Resources
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    Customer Support Specialist • New Orleans, LA, US