Service Reliability Project Lead

Overview

Service Reliability Project Lead role at Progress Rail, A Caterpillar Company

Contribute to customer satisfaction through specialized knowledge, skills, and abilities applied to tasks / projects related to the products we design, manufacture, sell, and related services. The role involves independent judgement, decision-making, and creativity. The Service Reliability Project Lead understands in-service product failure data, identifies product performance trends, drives Continuous Product Improvement (CPI) projects to field corrective action, and provides regular updates / presentations to internal and external customers. The position coordinates across the organization with Field Service, Warranty, Sales, Supplier Quality, and Production / Production Quality to drive reliability improvements through the CPI process.

Responsibilities

• Identify, analyze, and drive resolution of reliability-focused projects involving Progress Rail's products.
• Use internal and external tools to analyze warranty financial data, failure analysis results, product failure and shopping data to identify failure trends.
• Coordinate cross-functional teams to drive CPI projects from problem statement through corrective action implementation.
• Collaborate with customer representatives to incorporate Voice of the Customer throughout CPI projects.
• Support Field Service with implementation plans for CPI-derived solutions.
• Regularly communicate CPI project status and problem resolutions to internal and external customers.

Education / Training

Qualifications And Experience

Preferred Skills

Essential And Physical Activities Functions

Compensation

Summary Pay Range : $56,135.00 to $106,440.00

Benefits

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