IT Employee Experience Leader

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Join to apply for the IT Employee Experience Leader role at Jobs via Dice

Dice is the leading career destination for tech experts at every stage of their careers. Our client, Robert Half, is seeking the following. Apply via Dice today!

Description

We are looking for an IT Employee Experience Leader to take charge of designing and implementing innovative IT service management strategies that enhance employee productivity and satisfaction. In this position, you will oversee IT operations, develop user-focused solutions, and collaborate with global teams to ensure seamless delivery of services. Based in Bloomington, Minnesota, this role is an opportunity to lead efforts that directly impact the efficiency and satisfaction of employees through cutting-edge technology solutions.

Responsibilities :

Develop and implement IT Service Management policies, tools, and processes to improve operational efficiency and user satisfaction.

Lead initiatives to enhance end-user experiences, including help desk operations, global IT support coordination, and printing solutions.

Act as a liaison between internal IT teams and external service partners, ensuring seamless communication and service consistency.

Manage and mentor onsite IT technicians, fostering a collaborative and productive team environment.

Design and deploy scalable solutions for major incident management, intake workflows, and lifecycle processes.

Engage with business users to gather feedback and refine IT services to better meet their needs.

Collaborate with IT leadership to measure and optimize system performance, support services, and technology solutions.

Build frameworks to align global IT operations with organizational goals and employee-centric policies.

Ensure adherence to best practices and established IT policies across all levels of the organization.

Drive strategic planning efforts to address evolving business and operational needs.

Requirements

Proven experience in developing and implementing IT Service Management policies and tools from the ground up.

Strong knowledge of end-user experience optimization, including help desk operations and printing solutions.

Demonstrated leadership skills to manage IT teams and coordinate with external partners.

Excellent communication and collaboration abilities to engage with diverse stakeholders effectively.

Expertise in IT service lifecycle management, including major incident and employee-centered solutions.

Familiarity with hybrid IT environments and the ability to work with both internal and external support resources.

Strong understanding of global IT service structures and scalable process development.

Hands-on experience with technologies such as cloud platforms, CRM, ERP systems, Active Directory, and configuration management.

Technology Doesn't Change the World, People Do.

Robert Half is the world's first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.

Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app and get 1-tap apply, notifications of AI-matched jobs, and much more.

All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract / temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract / temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.

2025 Robert Half. An Equal Opportunity Employer. M / F / Disability / Veterans. By clicking "Apply Now," you're agreeing to Robert Half's Terms of Use.

Seniority level

Seniority level

Mid-Senior level

Employment type

Employment type

Full-time

Job function

Job function

Management

Industries

Consumer Services

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