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IT Contractor

IT Contractor

VDart IncUnited States
8 days ago
Job type
  • Full-time
  • Quick Apply
Job description

Job role : IT Contractor

Duration : 3 6 months

Location : Remote

They run windows and Mac and Okta.

Responsibilities :

  • Provide advanced technical expertise as the escalation point for helpdesk requests, ensuring complex issues are resolved efficiently. This is a team effort, requiring an all-hands-on-deck approach.
  • Manage employee onboarding and off-boarding, including device procurement and provisioning, retrieval, and secure data erasure, ensuring smooth transitions.
  • Oversee the configuration, security, and compliance of employee computing devices (Mac, Windows, Linux) globally, utilizing MDM solutions to ensure proper software deployment, patching, and access control.
  • Administer SaaS applications, ensuring security, access control, and integration with enterprise systems.
  • Operate identity management systems, enforce security permissions, track software licenses, and maintain user access across cloud environments.
  • Maintain endpoint protection tools, monitor security threats, and enforce compliance policies across all corporate devices.
  • Support and administer corporate collaboration tools ensuring optimal functionality.
  • Develop automation for IT processes (onboarding, off-boarding, system management) using scripting and workflow automation tools to improve efficiency.

Skills and Qualifications :

  • Minimum of 3 years' experience in user support or service desk operations, providing procedural and technical assistance as part of a collaborative team.
  • Proven ability to quickly learn and master new technical skills or technologies, ensuring the team stays ahead of evolving IT needs.
  • Strong problem analysis and troubleshooting skills, working alongside colleagues to resolve issues effectively.
  • Excellent communication and collaboration skills, fostering teamwork and knowledge sharing.
  • Ability to work independently while also embracing an all-hands-on-deck mentality to support team initiatives.
  • Experience managing MDM solutions at scale, particularly Jamf and Intune, ensuring smooth deployment and device management as a collective effort.
  • Strong general networking knowledge including DHCP, DNS, and TCP / IP, especially as they relate to troubleshooting.
  • Bonus Skills and Qualifications :

  • Experience with EDR and MDR solutions, actively monitoring, analyzing, and responding to security alerts as part of a team effort to protect the organization's IT environment.
  • Experience with SASE solutions, ensuring secure network access and policy enforcement as part of a collaborative team effort.
  • Experience with AWS, especially managing user access roles and permissions through IAM Identity Center.
  • General IT certifications, including A+, Network+, Security+, Microsoft 365 Certified and AWS Certified.
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    Contractor • United States

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