Comptroller - Client Support Operations Team Lead

Comptroller - Client Support Operations Team Lead at CAPPS summary :

The Comptroller - Client Support Operations Team Lead manages daily IT operations including mainframe systems, industrial printing, and building management systems to ensure high performance and reliability. This role involves leading a team, coordinating with vendors, troubleshooting technical issues, and maintaining hardware and software infrastructure while providing quality customer support. The position supports the Texas Comptroller's Office mission by ensuring seamless IT services vital to state government financial operations.

Job Description

Applications must be filed at : note that this job posting can be closed without notice and earlier than the closing date indicated in the posting if a suitable candidate is found. We encourage applicants to submit and complete the application promptly.

Are you ready to grow, make a positive impact? If you are seeking to gain knowledge, build your career, and network among goal-oriented professionals, this is the place for you!

Innovation, collaboration, and a commitment to excellence best describes the culture here at the Comptroller's Office. We take pride in the work we do serving as Texas' accountant, tax collector, treasurer, and much more! The Comptroller's office serves virtually every citizen in the state. As Texas' chief tax collector, accountant, revenue estimator, treasurer and purchasing manager, the agency is responsible for writing the checks and keeping the books for the multi-billion-dollar business of state government.

Our agency workforce is as diverse as the people of Texas we serve. We value our employees and take very seriously our collective commitment to public service. Personal development opportunities are strongly encouraged through available workshops, teambuilding exercises, and on the job training. We offer flexible scheduling that helps employees maintain a healthy work-life balance.

Click here to see an inside look at the Texas Comptroller's office!

ABOUT THE Division

General description

The IT Operations Team Lead is responsible for overseeing and coordinating the daily operations of the IT infrastructure, ensuring optimal performance, reliability, and security across critical systems. This role requires hands-on expertise in managing mainframe environments, large industrial printing systems, and Metasys building management systems to support enterprise-wide business functions. Key responsibilities include leading a team of IT professionals to monitor, maintain, and troubleshoot mainframe platforms, ensuring high availability and efficient processing of large-scale workloads. The lead manages the operation and support of large industrial printers, coordinating with vendors and internal teams to maintain hardware reliability and streamline print workflows. The Team Lead oversees the Metasys system-integral for managing HVAC, lighting, and other building automation processes-ensuring seamless integration with IT infrastructure and rapid response to any operational issues. The role demands strong leadership skills, effective communication, and a proactive approach to problem-solving to drive continuous improvement in system performance and service delivery. If you are motivated to work hard, develop and mentor a Team, provide the highest level of customer support and be results driven, then apply for this job. We look forward to your application and providing this exciting opportunity to grow within our Division and Agency.

Work Hours

Client Support is 24 X 7- 365 days' work environment. While some positions are between Monday- Friday 6 AM- 6 PM for a duration of an 8-hour shift and include on call responsibilities, other shifts could be on a 24-hour rotation; examples are of operational positions are 5 : 45 AM to 6 : 15 PM and Night Shift work hours are from 5 : 45 PM to 6 : 15 AM and include two weekdays off each week and a three-day weekend off every other week on a rotational basis. Position hours may change based on business need.

Qualifications :

Minimum Qualifications

• Bachelor's degree.
• Three (3) years of direct work experience in computer systems support work and / or answering IT related calls.
• Experience as a Team Lead and / or Project Lead

Preferred Experience :

Substitutions :

One (1) additional year of full-time work experience in computer systems support work and / or answering IT related calls may substitute for each year (30 semester hours) of required education with a maximum of 120 semester hours (four years).

Licenses / Certifications (Preferred)

In this role you will :

Maximize Your Earnings!

At the Comptroller's office, we know potential employees are looking for more than just a paycheck. The agency offers a strong benefits package for you and your family. Insurance, retirement plans, and a flexible work schedule are just the start. See our benefits offering

If you are seeking to gain knowledge, build your career, and network among goal-oriented professionals, this is the place for you!

Important Note to the Candidate :

Salary is contingent upon qualifications. If you are scheduled for an interview and require any reasonable accommodation in our interview process, please inform the hiring representative who calls you to schedule your interview. Whenever possible, please give the hiring representative sufficient time to consider and respond to your request.

MILITARY PREFERENCE

To receive MILITARY PREFERENCE, you are required to provide proof by attaching the necessary documentation to this job application.

on the occupational category for the position.

Additional MOS can be found at the State Auditor's Office,

Military Crosswalk Guide.

The Texas Veterans Commission provides helpful employment information. Go to : or for assistance translating your military experience and training courses into civilian job terms, qualifications / requirements and skill sets.

Applications submitted through Work in Texas :

Work In Texas (WIT) applicants must complete supplemental questions to be considered for the position. To complete the supplemental questions please go to CAPPS Recruit to register or login and access your profile.

The Comptroller's Office is proud to be an equal opportunity workplace. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity.

Resumes will not be accepted in lieu of completed applications. The application must contain the necessary information in the work history for the applicant to qualify for the position.

An applicant must be eligible to work in the United States to be hired at the Comptroller's office and must remain eligible, without sponsorship or any assurance of financial or other assistance from this agency, during the term of their employment.

Keywords :

IT operations, mainframe management, technical support, team leadership, vendor coordination, industrial printing systems, building management systems, customer support, system troubleshooting, Texas Comptroller