Analyst, Support Operations I

Job Posting

Supports and manages the creation of sales orders based on customer purchase orders submitted.

Principal Responsibilities :

• Enter and book clean sales order based on purchase orders received from customers and ensure they matched exactly to a quote if applicable. Provide timely feedback to the quote specialist team if applicable. Manage any / all sales order changes / updates as applicable. Clear any / all orders blocks (Credit / Price / Denied Party, etc.) to meet standard Service Level Agreements.
• Communication with sales ops team members regarding quote / order mismatch issues, customer terms issues, order blocks that need escalation, etc.
• Owns booking of all order types including standard off the shelf, integration order types (Modified off the shelf including make to order, make to stock and config to order), as well as consignment, warranty repair, manual kit billing, COI, SBE, CBB, etc.
• Requests to support teams to clear order blocks for credit, pricing issues, denied parties, etc.
• Customer Master CMIR support
• First commit promise date determination
• Other duties as assigned.

Job Level Specifications :

Work Experience :

About US Tech Solutions :

US Tech Solutions is a global staff augmentation firm providing a wide range of talent on-demand and total workforce solutions.

US Tech Solutions is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.