Member Solutions Specialist

Member Solutions Specialist

Member Solutions Specialist duties include working with members to anticipate and mitigate issues that would negatively impact the ability of the members to make timely payments on their credit union loans. If efforts to bring the loan current are unsuccessful, the Member Solutions Specialist must be able to seamlessly transition to collection efforts to resolve this delinquent loan in a timely manner and for the best interests of the WCCU membership community, while respecting the members' interests & sensitivities as well.

Principal Duties and Responsibilities :

• Communicates with members that are delinquent & tries to find potential solutions.
• Works with members to help them to develop plans and take suitable action to bring their accounts to a "current" payment status.
• Follow the delinquency process to include organizing, providing, guiding, and managing the completion of a situation specific workout process. These workout categories could include resolving a delinquency in any and all WCCU loans (e.g., negative shares & overdraft privileges, real estate, business, or various consumer loans).
• Resolving delinquencies may require working with the member, the lending officers, along with our WCCU legal team, local courts, and law enforcement to complete necessary legal actions up to and including a complete liquidation of the collateral.
• Review, monitor and maintain all bankruptcy accounts for both consumer and commercial borrowers.
• Act as the primary liaison with bankruptcy trustees, attorneys, and courts.
• Ensure accurate documentation and track case progress, court hearings and discharge or dismissal outcomes.
• Calculate post-petition payments, recoveries, and charge-offs according to policy and bankruptcy law.
• Must be knowledgeable and understand current federal and state compliance and regulations.
• Must understand credit bureau reporting and the dispute processes.
• Must be able to work independently to limit the risk to the credit union by compromising or settling on loans or to initiate foreclosure or repossession proceedings.
• As needed, self-reliantly serve as the credit union liaison with attorneys or agencies in the handling of repossession of either commercial or consumer related collateral.
• Prepare select loans for small claims court / arbitration, attend hearings as WCCU representative and champion the long-term best interest of WCCU during these proceedings.
• Ensure our documents and processes are followed meticulously including maintaining the appropriate paperwork & update databases and reports in a clear and timely manner.
• Provide notifications to the members and proper authorities, as determined by legal requirements and WCCU standards & practices.
• File all appropriate forms and acting as WCCU special representative, coordinate with WCCU's legal team & appointed trustees for bankruptcies and bankruptcy related events.
• Process estate claims, repossession claims, insurance refund requests with dealerships and recover other loss assets.
• Complete all required training relative to the position within the appropriate time frame.
• Perform other duties as required and assigned including timely member notification of delinquency.

Work Relationships and Scope :

Performance Dimensions :

Other Experience and Qualifications :