Intermediate Care Technician

Intermediate Care Technician Generalist

Summary : Intermediate Care Technician (ICT) Generalist is assigned to the Department of Veteran Affairs, Veterans Health Administration (VHA). This position serves as an advance technician for outpatient care settings such as primary care, mental health, and specialty clinics. As an ICT Generalist the incumbent may serve in a medical center, community-based outpatient clinic (CBOC) or mobile medical unit. Responsibilities include performing observation-based screening and collecting patient information in collaboration with licensed personnel. Complete approved templates and tools, such as the outpatient intake form, normal result notes, and follow up treatment protocols established by the agency. Assists in behavioral / psychiatric situations in an outpatient setting. Assisting licensed personnel with crisis intervention, management of aggressive or suicidal psychiatric patients, by providing one-to-one observations and applying prevention and management of disruptive behavior techniques (PMDB). Performs duties focused on communication techniques required to complete the questioners and templates approved for use in any outpatient clinical setting, including active listening, restating, and mirroring. Assists licensed staff with preparing patients for medical evaluation, setting up equipment, passing instruments and providing treatment during in person or virtual visits. Operates specialized medical equipment to obtain diagnostic and therapeutic outcomes. Observes patient status and keeps licensed clinical staff informed of any change in condition. Must possess the knowledge to recognize life-threatening situations and act to correct these emergent situations according to established national or local protocols. Assisting with patient exams and screening, utilizing technology such as telehealth peripherals. Thoroughly and appropriately documents actions, interventions and procedures in the medical record. Obtains blood specimens, completes handling and processing of laboratory specimens, assists with other laboratory related needs.

Work Schedule : Monday - Friday, 8 : 00am to 4 : 30pm

Position Description / PD# : Intermediate Care Technician / PD99968S

Physical Requirements : The work required does not inherently include any physical requirements essential for successful job performance that could not otherwise be performed with accommodation or workplace adjustment. A pre-placement physical examination is not required.

Requirements Conditions of Employment : You must be a U.S. Citizen to apply for this job. To be considered for this position, you must complete all required steps in the process. In addition to the application and questionnaire, this position requires an online assessment. The online assessment measures critical general competencies required to perform the job. Selective Service Registration is required for males born after 12 / 31 / 1959. Subject to background / security investigation Selected applicants will be required to complete an online onboarding process. Acceptable form(s) of identification will be required to complete pre-employment requirements. Effective May 7, 2025, driver's licenses or state-issued identification cards that are not REAL ID compliant cannot be utilized as an acceptable form of identification for employment. Participation in the seasonal influenza vaccination program is a requirement for all Department of Veterans Affairs Health Care Personnel (HCP).

As a condition of employment for accepting this position, you will be required to serve a 1-year probationary period during which we will evaluate your fitness and whether your continued employment advances the public interest. Upon completion of your probationary period, your employment will be terminated unless you receive certification, in writing, that your continued employment advances the public interest.

Qualifications : To qualify for this position, applicants must meet all requirements by the closing date of this announcement, 11 / 03 / 2025. You may qualify based on your experience and / or education as described below :

Individual Occupational Requirement (IOR) : The Health Aid and Technician Series, 0640, has a minimum qualification entry requirement. Specialized Experience (for positions at GS-4 and above) : Positions in this series range widely in type and include support duties to medical or health personnel such as audiologists, speech pathologists, medical officers, and optometrists. Therefore, technician experience is experience that required application of the knowledge, methods, and techniques of the position to be filled. In addition to the Individual Occupational Requirement you must meet one of the following :

GS-07 grade level : You must have one year of specialized experience equivalent to at least the next lower grade GS-06 in the normal line of progression for the occupation in the organization. Examples of specialized experience would typically include, but are not limited to : Practical knowledge of the major body systems, i.e., skeletal, muscular, nervous, respiratory, circulatory, digestive and genitourinary, to perform patient examination and to provide prompt and efficient patient care and appropriate patient handling. Working knowledge of topographic anatomy, e.g., right / left, surface, proximal / distal, superior, inferior, to accurately transmit location information about the body. Working knowledge of diagnostic signs, e.g., pulse, respiration, blood pressure, temperature, skin color, pupils of the eyes, state of consciousness, ability to move on command, reaction to pain, etc., to perform patient evaluation, to provide patient care, and to ensure appropriate patient handling. Knowledge of medications (their uses, doses, side effects, adverse effects and toxicity signs) sufficient to properly administer drugs even when directed to do so by the licensed staff. Knowledge of proper dosages required in keeping with method of administration. Skill in communication techniques and the operation of communications equipment to be able to accurately obtain and relay information to and from health care providers. Possesses a broad knowledge of equipment and supplies to adequately anticipate the demands of providers in multiple sub-specialties. Demonstrates knowledge of isolation techniques and universal precautions. Knowledge of major psychiatric conditions, depressive, anxiety, bipolar and substance use disorders, and schizophrenia. Knowledge of the components of suicide risk assessment, warning signs, environmental safety and referral.

OR Education : Applicants may substitute education for the required experience. To qualify based on education for this grade level you must have One full year of graduate education (18 semester hours) meets the requirements for GS-7 only in those instances where it is directly related to the work of the position. (Transcripts Required).

OR Combination : Applicants may also combine education and experience to qualify at this level. You must have an combination of specialized experience and education beyond undergraduate. Preferred Experience : Laboratory or Phlebotomy experience, military medic experience / Medical experience as a Medical Assistant, Health Technician or Nursing Assistant providing direct patient care.

Note : A full year of work is considered to be 35-40 hours of work per week. Part-time experience will be credited on the basis of time actually spent in appropriate activities. Applicants wishing to receive credit for such experience must indicate clearly the nature of their duties and responsibilities in each position and the number of hours a week spent in such employment. To calculate, first identify the percentage of required education you have earned (when substituting, you cannot use the first 60 semester hours that you earned). Then identify the percentage of required experience you possess. Add the two percentages. The total percentage must equal at least 100 percent to qualify at the GS-XX.

For more information on these qualification standards, please visit the United States Office of Personnel Management's website at .

Education : A transcript must be submitted with your application if you are basing all or part of your qualifications on education.

Note : Only education or degrees recognized by the U.S. Department of Education from accredited colleges, universities, schools, or institutions may be used to qualify for Federal employment. You can verify your education here : .

If you are using foreign education to meet qualification requirements, you must send a Certificate of Foreign Equivalency with your transcript in order to receive credit for that education. For further information, visit : .

Additional Information : Under the Fair Chance to Compete Act, the Department of Veterans Affairs prohibits requesting an applicant's criminal history prior to accepting a tentative job offer. For more information about the Act and the complaint process, visit Human Resources and Administration / Operations, Security, and Preparedness (HRA / OSP) at The Fair Chance Act.

Reasonable Accommodation (RA) Requests : If you believe you have a disability (i.e., physical or mental), covered by the Rehabilitation Act of 1973 as amended that would interfere with completing the USA Hire Competency Based Assessments, you will be granted the opportunity to request a RA in your online application. Requests for RA for the USA Hire Competency Based Assessments and appropriate supporting documentation for RA must be received prior to starting the USA Hire Competency Based Assessments. Decisions on requests for RA are made on a case-by-case basis.

Receiving Service Credit or Earning Annual (Vacation) Leave : Federal Employees earn annual leave at a rate (4, 6 or 8 hours per pay period) which is based on the number of years they have served as a Federal employee. VA may offer newly-appointed Federal employee's credit for their job-related non-federal experience or active duty uniformed military service. This credited service can be used in determining the rate at which they earn annual leave. Such credit must be requested and approved prior