Sr UX Content Strategist Job at ByEmployers.com in Webbville

Overview

Join to apply for the Sr UX Content Strategist role at ByEmployers.com .

Location : Dublin, OH campus with hybrid flexibility.

Who we are

Founded in 1999 and headquartered in Central Ohio, w ere a privately-owned , independent healthcare navigation organization . We believe that no one should have to navigate the cost and complexity of healthcare alon e, and w ere on a mission to make healthcare simpler and more effective for our millions of members . Our big-hearted, tech-savvy team fight s to ensure that our members get the care they need, when they need it, at the most affordable cost thats why we call ourselves Healthcare Warriors.

Were committed to building diverse and inclusive teams more than 2,000 of us and counting so if youre excited about this position, we encourage you to apply even if your experience doesnt match every requirement.

About The Role

The UX Content Strategist will plan the content strategy for our solutions, including form of delivery, governing the usefulness and usability of content, ultimately driving the intended experience, behaviors and business goals we set to achieve. The UX Content Strategist will work closely with the product design and delivery teams to bring the vision of the solution to life.

What youll do

Collaborate with various teams including UX Design, Content Writing, Experience, Product Management, and Marketing to achieve organizational goals and objectives.

Audit and assess current state content and ecosystems, identifying strengths, weaknesses, gaps, inconsistencies and opportunities.

Inform and influence information architecture, site navigation and user experience for new applications, owning content-driven site narrative and experiences.

Develop flexible and intelligent content structures and experiences including mapping keyword-based content structures.

Using a mix of quantitative and qualitative data, implement strategies that are intended to deliver / achieve business goals.

Work collaboratively with Marketing and UX team to create best practices protocol, content templates, and author content training manual.

Create and maintain product taxonomies, metadata frameworks, page-level content types / models and content migration plans; manage an editorial calendar of future releases taking product, channels and stakeholders into consideration.

Design and implement content creation and governance workflows and documentation.

All other duties as assigned.

What youll bring

5+ years of experience leading content strategy in a professional services environment

Exceptional organizational skills, with the ability to bring structured thinking to a variety of tools and templates

Demonstrated enthusiasm for and understanding of content creation, including best practices and emerging trends

Strong understanding of content and design principles and how to apply them to the service-based industry

Ability to work on multiple projects simultaneously and prioritize workload

Demonstrated experience with interaction design, user experience principles, information architecture and the digital content ecosystem

Experience working with user journeys, personas and research

Passion for great storytelling and systems thinking

Experience in omni-channel strategic development preferred

Experience in the healthcare industry preferred

Protect and take care of our company and members data every day by committing to work within our company ethics and policies

Strong administrative / technical skills; Comfort working on a PC using Microsoft Office (Outlook, Word, Excel, PowerPoint), IM / video conferencing (Teams & Zoom), and telephones efficiently.

Trustworthy and accountable behavior, capable of viewing and maintaining confidential information daily.

What You Should Know

Internal Associates : Already a Healthcare Warrior? Apply internally through Jobvite.

Process : Application >

Phone Screen >

Online Assessment(s) >

Interview(s) >

Offer >

Background Check.

Diversity, Equity and Inclusion : Quantum Health welcomes everyone. We value our diverse team and suppliers, were committed to empowering our ERGs, and were proud to be an equal opportunity employer.

Tobacco-Free Campus : To further enable the health and wellbeing of our associates and community, Quantum Health maintains a tobacco-free environment. The use of all types of tobacco products is prohibited in all company facilities and on all company grounds.

Compensation Ranges : Compensation details published by job boards are estimates and not verified by Quantum Health. Details surrounding compensation will be disclosed throughout the interview process. Compensation offered is based on the candidates unique combination of experience and qualifications related to the position.

Sponsorship : Applicants must be legally authorized to work in the United States on a permanent and ongoing future basis without requiring sponsorship.

Agencies : Quantum Health does not accept unsolicited resumes or outreach from third-parties. Absent a signed MSA and request / approval from Talent Acquisition to submit candidates for a specific requisition, we will not approve payment to any third party.

Reasonable Accommodation : Should you require reasonable accommodation(s) to participate in the application / interview / selection process, or in order to complete the essential duties of the position upon acceptance of a job offer, click here to submit a recruitment accommodation request.

Recruiting Scams : Unfortunately, scams targeting job seekers are common. To protect our candidates, we want to remind you that authorized representatives of Quantum Health will only contact you from an email address ending in @quantum-health.com. Quantum Health will never ask for personally identifiable information such as Date of Birth (DOB), Social Security Number (SSN), banking / direct / tax details, etc. via email or any other non-secure system, nor will we instruct you to make any purchases related to your employment. If you believe youve encountered a recruiting scam, report it to the Federal Trade Commission and your state’s Attorney General.

By submitting your interest in this job, you agree to receive text notifications with additional steps to complete your job application. You will receive up to 6 messages from the number 63879. Message and data rates may apply. Please refer to our privacy policy for more information.

Seniority level

Mid-Senior level

Employment type

Full-time

Job function

Marketing, Public Relations, and Writing / Editing

Industries

Staffing and Recruiting

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