A company is looking for a Help Desk Specialist responsible for providing first-level support to end-users on hardware, software, and network-related issues.
Key Responsibilities
Respond to teammate support requests via telephone and email
Diagnose and resolve information technology hardware and software issues
Open, escalate, track, and close trouble tickets while promoting end-user satisfaction
Required Qualifications
High school diploma or equivalent with some computer training certification program
Degree in a computer technology field or related fields is preferred
Two plus years of experience and / or training or equivalent combination of education and experience
Strong working knowledge of Microsoft Operating Systems and Office productivity products
Ability to work on multiple assignments with minimal supervision
Help Desk Specialist • Shreveport, Louisiana, United States
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