IT Client Services Technician

About TTM

TTM Technologies, Inc. is a leading global manufacturer of technology solutions including engineered systems, radio frequency ("RF") components and RF microwave / microelectronic assemblies, and quick-turn and technologically advanced printed circuit boards ("PCBs"). TTM stands for time-to-market, representing how TTM's time-critical, one-stop manufacturing services enable customers to shorten the time required to develop new products and bring them to market.

Additional information can be found at

Skills / Qualifications :

The Client Services Support Technician is responsible for addressing the following :

Help Desk calls from company user base

Creates the initial record of the request

Resolves all Level One end-user problems

Identify, evaluate and solve end-user workstation problems

Support and train end-users in a wide range of software applications

As needed; read, understand and apply complex technical information

Contacts third-party vendors for warranty service repair

Maintains punctual and predictable attendance

Assist site with after-hours support needs

Member of on-call after hours rotation for supporting site

Ability to work with minimal supervision

Work closely to learn and share technical skills with other team members

Good communication skills

Master new computer technology

Maintain cooperative working relationships

Demonstrate sensitivity to, and respect for, a diverse population

Dedicated customer service skills

Active and supporting team member with eager, can-do attitude

Strong knowledge of current desktop and laptop operating systems and hardware

Ability to install and troubleshoot Microsoft Office and other desktop applications

Skilled network and printing troubleshooting and problem resolution

Ability to quickly learn and adapt to new technologies and processes

Familiar with Terminal Services, Bomgar, VPN, Remote Desktop and other remote access applications

Must excel in an environment where exceeding customer expectation is the key objective

Strong reading, documentation and basic math skills are required

Responsibilities :

Shares responsibilities with other team members in the following roles :

Helpdesk Call Center

• Provide technical software, hardware and network problem resolution in a call center environment.
• Perform question / problem diagnosis and guiding users through step-by-step solutions.
• Identifies, diagnoses, and resolves Level One problems for user's computer software and hardware, network, and internet connection problems
• Clearly communicate technical solutions to end-users in a user friendly, professional manner.
• Provide one-on-one end-user training as needed.
• Escalate more complex end-user problems to the appropriate team members.
• Provides one-on-one end-user problem resolution over the phone for company approved Computer (PC) software.
• Assists in creating materials for end-user frequently asked questions (FAQs).

Desktop Support

Account Administration

Special Requirements :

Candidates must be able to sit for prolonged periods in front of a computer. Must be able to perform physical activities, such as, but not limited to, lifting heavy equipment (up to 50 lbs. unassisted), bending, standing, climbing or walking.

Familiar with the following applications :

Basic Qualifications :

Supervision :

Compensation and Benefits :

TTM offers a variety of health and well-being benefit programs. Benefit options include medical, dental, vision, 401k, flexible spending and health savings accounts, accident benefits, life insurance, disability benefits, paid vacation & holidays. Benefits are available on the 1st of the month following date of hire. For some positions, only PTO and holiday benefits are offered.

Compensation ranges for roles at TTM Technologies varies depending on a wide array of factors that are considered in making compensation decisions including but not limited to skill sets; experience and training; certifications; and other business and organizational needs. The disclosed range estimate has not been adjusted for the applicable geographic differential associated with the location at which the position may be filled. At TTM Technologies, it is not typical for an individual to be hired at or near the top of the range for their role and compensation decisions are dependent on each individual set of circumstances. A reasonable estimate of the current range is :

$48,377 - $76,466

Additional compensation : An annual or quarterly company bonus may apply based on position assignment. Positions hired for alternative shift may be eligible for a shift premium based on the assigned shift and location.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, citizenship, disability or protected veteran status.