Service Writer Job at DEUTZ Corporation in Ashland

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Location : Virginia

Working hours : 40

Overview

The Service Writer is responsible for support of service department operations, scheduling jobs, customer and warranty billing, and all aspects of warehousing related to picking, packing, shipping, receiving, and storing materials, as it relates to the service department only. The Service Writer will liaise with the service manager, service technicians, parts personnel, service and sales managers, branch manager, and other DEUTZ Power Center departments. The ideal candidate must have a customer-oriented attitude and some service and repair knowledge and experience.

Responsibilities

• Assist with phone traffic.
• Maintain and assist with service scheduling.
• Assist with documentation of Workshop and Field activities.
• Procurement of DEUTZ and NON-DEUTZ parts and materials needed for Workshop, value add, and Field.
• Place orders to DEUTZ for Engine / Parts following SAP and Field Aware guidelines.
• Process receiving documents for the service department.
• Prepare required paperwork and computer entries within company guidelines.
• Prepare Service dept invoicing for both customer payment and warranty processing.
• Collect payment for Customer Pay service jobs via credit card, check, or ACH.
• Process and handle the free-of-charge process for Value added components.
• Assist with development of service department documentation processes and continuous improvement.
• Assist walk-in customers with part sales pick-ups as needed.
• Be familiar with all phases of warehouse operations and retail parts operations.
• Performs other duties as assigned.

Supervisory Responsibilities : Individual Contributor.

Travel Demands : Anticipated domestic and international travel is approximately 0-10% depending on business needs.

Qualifications

Education / Experience

Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.

Additional Required Skills

Knowledge, Skills, and Abilities

Work Environment

The work environment characteristics described here represent those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.

Physical Demands

An employee must meet the physical demands described here to perform the essential functions of this job successfully. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.

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