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Manager, User Community and Engagement

Manager, User Community and Engagement

SmarterDxAustin, TX, US
2 days ago
Job type
  • Full-time
Job description

Manager, User Community and Engagement

SmarterDx, a Smarter Technologies company, builds clinical AI that is transforming how hospitals translate care into payment. Founded by physicians in 2020, our platform connects clinical context with revenue intelligence, helping health systems recover millions in missed revenue, improve quality scores, and appeal every denial. Become a Smartian and help optimize the way the healthcare system works for everyone.

Role

SmarterDx is seeking a Manager, User Community & Engagement to build, nurture, and scale our user community by facilitating peer-to-peer engagement, serving as the voice of our users, and helping drive adoption, retention, and feedback loops. Reporting to the Manager of User Training & Engagement, this foundational role will help shape how our users connect, learn, and grow with our AI-powered clinical insight platform.

As Community Manager, you'll design and execute community strategies, plan and run events (virtual and in-person), moderate discussions, and cultivate relationships among users, advocates, and internal teams. You'll partner closely with Customer Success, Product, Marketing, and Implementation to create a rich, interactive community program that supports our users at all stages.

  • This role is fully remote within the US

What You'll Do

  • Develop and execute a holistic community strategy that aligns with SmarterDx's growth, adoption, and retention goals
  • Launch and moderate a community platform to encourage engagement, collaboration, and knowledge exchange between customers, with input from SmarterDx SMEs when appropriate
  • Plan, host, and manage webinars, user meetups, roundtables, office hours, and other events (virtual and in-person) to deepen connections between users and our team
  • Serve as a user advocate by collecting feedback, surfacing trends and pain points, and channeling them into product and training improvements
  • Collaborate with Customer Success, Implementation, Product, and Marketing to integrate community into onboarding, training, adoption, and retention paths
  • Design and manage community content in the form of discussion topics, prompts, newsletters, user success stories, resource sharing, guides, etc.
  • Establish community governance, guidelines, onboarding, escalation paths, and moderation policies
  • Define and monitor community health and engagement metrics (e.g., active users, retention, participation, sentiment), and use those to continuously refine strategy
  • Identify and nurture community champions and ambassadors

    • What You Bring

  • 3+ years of experience managing an online / offline community, user groups, or similar programs (ideally in SaaS, healthcare, or B2B contexts)
  • Strong understanding of community-building best practices, user engagement strategies, and peer-to-peer learning models
  • Excellent written and verbal communication skills, with demonstrated ability to engage diverse user audiences
  • Experience planning and executing events (webinars, meetups, cohort-based programs)
  • Comfort working cross-functionally, influencing without direct authority, and collaborating across product, marketing, support, and implementation
  • High degree of initiative and autonomy (you'll often be building new processes and iteration from scratch)
  • Analytical mindset; ability to define, track, and act on community metrics
  • Empathy for users and a genuine passion for helping them connect, learn, and succeed

    • Nice to Haves

  • Experience in healthcare, health tech, or revenue cycle workflows
  • Familiarity with community software platforms (e.g. Gainsight, Higher Logic, etc)
  • Experience managing ambassador / advocate programs
  • Experience in content creation (e.g. blog posts, case studies, newsletters)
  • Understanding of training, onboarding, or user education best practices

    • Compensation

    $130,000 - $150,000 salary + equity incentives

    #LI-Remote

    Benefits

  • Medical, Dental & Vision Comprehensive plans with leading insurance providers, covering 90-100% of your premiums and 70-90% for dependents, depending on the plan.
  • One Medical Membership Free membership included if you enroll in a SmarterDx medical plan.
  • Paid Parental Leave Generous paid leave to support families through birth or adoption : Up to 12 weeks for birthing parents and 6 weeks for non-birthing parents.
  • Remote-First Team Work from anywhere in the U.S. with a $400 home office reimbursement stipend.
  • Unlimited PTO & 10 Holidays 4 of which include floating holidays so you can recognize the days that matter most to you.
  • Learning & Development Budget $500 per year (prorated) for courses, books, and resources to expand your skills.
  • 401(k) with Traditional & Roth Options Tax-advantaged retirement savings through Empower.
  • Minimal Bureaucracy A fast-moving, high-impact environment where you can focus on what matters.
  • Incredible Teammates! Work alongside smart, supportive, and mission-driven colleagues.
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