Customer Service Representative

Job Description

Job Description

We are looking for a dedicated and detail-oriented Customer Service Representative to join our team on a contract basis. In this role, you will manage customer inquiries, process orders, and ensure seamless coordination with the shipping team. This position is based in Lynnwood, Washington, within the chemicals manufacturing industry.

Responsibilities :

• Process incoming customer orders with accuracy and efficiency using the designated system.
• Review orders for any inconsistencies or special requirements before sending them for fulfillment.
• Collaborate with the shipping department to ensure timely and accurate order dispatch.
• Respond to customer inquiries via phone and email, providing prompt and attentive assistance.
• Maintain organized records of orders and correspondence for easy reference.
• Assist in general administrative tasks to support the customer service team.
• Identify and address potential issues in the order process and propose solutions.
• Schedule appointments and coordinate follow-ups with customers as needed.
• Utilize Microsoft Excel and Word for data entry and report preparation.
• Previous experience in customer service, call center, or order processing roles.
• Strong attention to detail and ability to identify and resolve discrepancies.
• Excellent communication skills, both verbal and written, for interacting with customers and team members.
• Proficiency in Microsoft Excel, Word, and order management systems.
• Ability to manage multiple tasks and maintain efficiency in a fast-paced environment.
• Familiarity with handling email correspondence and inbound / outbound calls.
• Demonstrated problem-solving skills and a proactive approach to customer satisfaction.
• Experience with data entry and maintaining accurate records.