Customer Service Representative

Job Description

Job Description

We are looking for a dedicated Customer Service Representative to join our team in Loveland, Ohio. This Contract-to-Permanent position involves supporting the maintenance of way market by managing customer interactions, processing orders, and ensuring a seamless experience. The role focuses on handling quotations, sales, shipments, and invoicing for a variety of products, including track tools, abrasives, welding materials, and more.

Responsibilities :

• Create and provide accurate price quotations while addressing customer inquiries related to pricing.
• Prepare detailed estimates and proposals, ensuring customer databases are updated with accurate information.
• Process and manage orders using the current system, with potential future transitions to new platforms.
• Respond to customer inquiries regarding orders, deliveries, shipments, and invoices in a timely and detail-focused manner.
• Build and maintain strong relationships with customers to foster trust and long-term partnerships.
• Maintain and update internal systems with accurate records and documentation.
• Assist in accounts receivable collections as needed, ensuring timely payment resolutions.
• Collaborate with suppliers to gather information on pricing, orders, and delivery schedules.
• Support marketing efforts by contributing to the development of materials and new product listings.
• Provide regular updates to management on market trends and potential business opportunities.
• At least 2 years of customer service or inside sales experience; experience in the railroad industry or a technical background is a plus.
• An Associate's or Bachelor's degree is preferred but not required.
• Exceptional organizational skills with the ability to manage multiple tasks effectively.
• Strong verbal and written communication skills to interact with customers and team members professionally.
• Proficiency in Microsoft Office and other relevant software systems.
• A positive attitude, strong work ethic, and the ability to build meaningful business relationships.
• All candidates are required to undergo pre-employment assessments, including drug testing and verification processes.
• Must possess a valid driver’s license and be able to perform repetitive office-related tasks such as typing and computer use.