Customer Support Representative (Remote - Full Time)

Job Description

Job Description

Location : Remote (Work from Home)

Hours : Monday - Friday, 9 : 00 AM to 5 : 00 PM MT (flexible)

About Us : Rumple is a growing CRM company built specifically for media sales teams. We help media sales representatives manage their accounts, manage their revenue, and streamline their workflows. Our team is fully remote, and we take pride in offering responsive, personal, and reliable support to our users.

Position Overview : We're looking for a full-time Customer Support Representative to join our team. In this role, you'll be the first line of communication for users seeking help or training. You'll answer support tickets, handle phone calls, join Zoom calls, and occasionally test new features before they are released.

Key Responsibilities :

• Answer customer support tickets via email and our ticketing system
• Handle support phone calls
• Join Zoom calls for customer support and training sessions
• Occasionally test features and updates before they go live
• Communicate effectively with internal teams and escalate issues when needed

What We're Looking For :

Why Join Rumple?

If you're passionate about helping others and want to be part of a collaborative, forward-thinking team, we'd love to hear from you!

Job Posted by ApplicantPro