Capacity Coordinator

Job Description

Job Description

Description : Capacity Coordinator

At Vektor Logistics, we are dedicated to seamlessly connecting suppliers of perishable food and beverages with retailers, all while prioritizing people, fostering strong relationships, and ensuring supply chain excellence in every shipment we handle.

Your goal as part of the team is to grow your portfolio of business by focus on execution, client experience, and efficiency. We will provide the knowledge, internal strength, support, and expertise of the foundational “boots on the ground” team whose vision is to watch you soar and realize your career and financial dreams.

This role is an in-office position located in either Monterey, CA or Fresno, CA .

Duties and Responsibilities include :

Execution

• Answer customer / carrier calls, chats, and / or emails quickly, address all customer / carrier questions and concerns
• Notates all calls and actions in appropriate places (TMS, Teams, etc.)
• Performs routine tracking and tracing, updating loads as necessary
• Performs corrections or updates to minor load issues
• Provides solutions to site related issues and / or triages issues as necessary
• Escalates larger customer, carrier, and load issues to appropriate parties / departments
• Follows all Vektor SOPs

Customer Service

Efficiency

Requirements :