Trading & Sales Support

Front Office Trading & Sales Support Analyst (Mid-Level)

We are seeking two experienced Front Office Trading and Sales Support Analysts to join a dynamic and fast-paced team supporting a major financial institution.

Location : New York, NY (Hybrid 3 days onsite)

Shift : First or Second Shift (7 AM4 PM or 10 AM7 PM)

Weekend Work : Occasional Saturday release (once a month)

Key Responsibilities :

• Provide direct support to traders and sales teams on the trading floor.
• Act as the first point of contact for technical issuesvia phone, email, or in-person.
• Monitor system health using tools like ITRS, Splunk, and Dynatrace.
• Manage and resolve incidents and service requests using MY ITSM (transitioning to ServiceNow).
• Take over daily handovers from offshore teams (India) and ensure smooth operations.
• Escalate issues to development teams when necessary and follow through to resolution.
• Document incidents and resolutions in line with ITIL principles (Incident & Problem Management).
• Participate in monthly Saturday release cycles and occasional weekend support.
• Self-train and adapt quickly in a fast-evolving environment with limited formal training.

Required Experience :

Technical Skills :

Soft Skills :

EEO Employer

Apex Systems is an equal opportunity employer. We do not discriminate or allow discrimination on the basis of race, color, religion, creed, sex (including pregnancy, childbirth, breastfeeding, or related medical conditions), age, sexual orientation, gender identity, national origin, ancestry, citizenship, genetic information, registered domestic partner status, marital status, disability, status as a crime victim, protected veteran status, political affiliation, union membership, or any other characteristic protected by law. Apex will consider qualified applicants with criminal histories in a manner consistent with the requirements of applicable law.

Apex Systems is a world-class IT services company that serves thousands of clients across the globe. When you join Apex, you become part of a team that values innovation, collaboration, and continuous learning. We offer quality career resources, training, certifications, development opportunities, and a comprehensive benefits package.

Apex offers a range of supplemental benefits, including medical, dental, vision, life, disability, and other insurance plans that offer an optional layer of financial protection. We offer an ESPP (employee stock purchase program) and a 401K program which allows you to contribute typically within 30 days of starting, with a company match after 12 months of tenure. Apex also offers a HSA (Health Savings Account on the HDHP plan), a SupportLinc Employee Assistance Program (EAP) with up to 8 free counseling sessions, a corporate discount savings program and other discounts. In terms of professional development, Apex hosts an on-demand training program, provides access to certification prep and a library of technical and leadership courses / books / seminars once you have 6+ months of tenure, and certification discounts and other perks to associations that include CompTIA and IIBA. Apex has a dedicated customer service team for our Consultants that can address questions around benefits and other resources, as well as a certified Career Coach. You can access a full list of our benefits, programs, support teams and resources within our 'Welcome Packet' as well, which an Apex team member can provide.