Product Engineer

About Us

Console is an AI platform that automates IT and internal support. We help companies scale without scaling headcount, and give employees instant resolution to their issues. Our agents understand the full context of the organization, handle requests end-to-end and pull in humans only when necessary.

Today, companies like Ramp, Scale, Webflow, and Flock Safety rely on Console to automate over half of their IT & HR requests. We've won every bake-off against our competitors, closed every trial customer and expect to 10x usage by year-end.

We're a small, talent-dense team : naturally curious, high-agency and low-ego. Our organization is very flat and ideas win on merit, not hierarchy. We're hiring exceptional people to keep up with demand. We're backed by Thrive Capital and world-class angels.

About the role

As a Product Engineer at Console, you’ll work on the main application surfaces and core flows that make our product work well. You will work closely with the product team and leadership to ship experiences which set Console apart.

Some examples of work you might do :

Build out new product modules that hold their own against competing point solutions

Delight customers by delivering on feature requests the same day they requested them

Add end-to-end support for new support channels and entry-points

You’ll have room to be creative, own projects end-to-end, and shape both the platform and the product vision.

This role is based in San Francisco, CA. We work in-person and offer relocation assistance to new employees.

About you

You're a product builder with strong generalist technical skills, and you know how to maximize your impact to deliver great experiences for users and customers

You deeply empathize with customers, recognizing that internal support is challenging and frequently overlooked

You're good at managing your own work and can break down product ideas into clear action items and milestones

You can drive feature development end-to-end, delighting users with great UX one day and building an efficient search index the next

Requirements

4+ years of full-time experience in a product focused software engineering role

Comfortable working and contributing across the entire stack (Typescript / Node / React)

Obsessed with building incredible product experiences for users, and never happy with "good enough"

Why join Console?

Product-market fit : We have built the leading product in our category, in a massive market. We've hit an inflection point and are on track to build a generational company.

World-class team : We seek high agency contributors who are comfortable navigating ambiguity, ruthlessly prioritize what matters and are action-biased.

Grow with us : We reward impact, not credentials or years of experience. We intend to grow talent from within as we scale up.

Competitive pay and benefits : top compensation with full benefits including :

Equity with early exercise & QSBS eligibility

Comprehensive health, dental, and vision insurance

Unlimited PTO

401(k)

Meals provided daily in office

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