Service Technician

Company Profile

Oceaneering Mobile Robotics (OMR) designs, manufactures, implements, and maintains innovative turnkey logistics solutions based on autonomous mobile robot technology. With over 1,700 mobile robotics deployed worldwide and with over 30 million miles accumulated, OMR delivers best-in-class solutions with the lowest total cost without sacrificing performance. For over 30 years, OMR has been a trusted partner for the automotive, healthcare, manufacturing, and (intra-) logistics industries.

www.oceaneering.com / omr

Position Summary

The Service Technician is responsible for ensuring the optimal performance of Oceaneering Mobile Robotics' (OMR) Automated Guided Vehicle (AGV) systems at customer sites. This role involves providing technical support during the installation and ongoing maintenance and repair of AGV systems, with a focus on minimizing system downtime through effective troubleshooting and problem-solving.

This position requires a combination of electromechanical skills and proficiency in software, programmable logic controllers (PLCs), and system diagnostics. The Service Technician will handle both hardware and software aspects of the system to ensure efficient operation. Responsibilities include managing service tickets, diagnosing and resolving technical issues, and reporting progress. The role may involve working independently, while also coordinating with supervisors and cross-functional teams, with opportunities to contribute to process improvements.

The Service Technician role requires extensive travel (60%-75%) to various customer locations across North America and possibly internationally. This dynamic work environment provides exposure to a variety of technical challenges and client projects. The position offers an opportunity to make a significant impact on customers' operations by ensuring the reliable performance of OMR's products in the field.

This role is suited to individuals who are comfortable working independently in a customer-facing environment, applying both mechanical and software expertise to solve technical problems.

Duties And Responsibilities

ESSENTIAL :

• Perform installation, repair, and maintenance of AGV systems as directed by Service Supervisors and / or Project Managers.
• Travel to customer sites regularly, sometimes on short notice, to address technical issues and system deficiencies.
• Execute electromechanical installation, hardware assembly, repairs, and troubleshooting for AGV components, including wiring and calibration.
• Configure and update software for AGV system parts, ensuring correct functionality.
• Maintain detailed records of maintenance and repairs using the OMR ticketing system.
• Conduct technical activities such as fault diagnostics, software testing, hardware calibration, and system performance analysis.
• Review and interpret technical documentation and schematics to solve system issues and provide updates as necessary.
• Observe and assess system performance, identifying and resolving operational challenges.
• Collect, analyze, and report on system performance data to assist in troubleshooting and improving AGV functionality.
• Provide feedback and suggestions for system improvements based on service activities, collaborating with the wider technical team to develop maintenance plans.
• Offer guidance to customers' technical teams on maintaining and operating AGV systems as directed.
• Professionally represent OMR during customer interactions and site work.
• Actively participate in Oceaneering's safety and quality programs.

ADDITIONAL :

Qualifications

REQUIRED :

DESIRED :

Additional Information

PAY, BENEFITS AND WORK SCHEDULE :

We offer a comprehensive and competitive benefits package. Employee benefits vary by role, however, may include Health and Wellness, Mental Health, Retirement Savings, Life and Disability, Paid Maternity and Parental Leave, Paid Time Off, Tuition Reimbursement, and an Employee Assistance Program.

WORKING CONDITIONS :

PHYSICAL ACTIVITY / REQUIREMENTS :

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

This position is considered to be LIGHT work.

OCCASIONAL

FREQUENT

CONSTANT

Equal Opportunity Employer

All qualified candidates will receive consideration for all positions without regard to race, color, age, religion, sex (including pregnancy), sexual orientation, gender identity,national origin, veteran status,disability, genetic information, or other non-merit factors.

How To Apply

Regular full-time employees who apply will be considered along with external candidates. Employees with less than six months with their current position are not eligible to apply for job postings. Please discuss your interest in the position with your current manager / supervisor prior to submitting your completed application. It is highly recommended to apply through the PeopleSoft or Oceanet portals.