RCM Patient AR Inbound

Overview

Are you looking for a purposeful career that will make a difference in the patient community? At CCS, our approach to at-home patient care is redefining chronic care management. We are seeking individuals that will thrive in a patient-centric dynamic environment. If you are an attentive listener, fast-thinker, and problem-solver, with the ability to relate to different people, you are a match for CCS.

Position Summary : Primary responsibilities include responding to patient phone calls regarding billing inquiries. Effectively completes a variety of goal-oriented departmental tasks that will require adaptability, attention to detail and efficiency. The successful candidate will report directly to the VP, Ops & Finance. The position location is flexible, but the placement must be willing to travel frequently.

Alaska, California, Colorado, Delaware, Hawaii, Idaho, Maine, Montana, Nevada, New Hampshire, New York, North Dakota, Rhode Island, South Dakota, Vermont, Washington, Wyoming, Illinois residents are not eligible.

Responsibilities

• Processes in-bound calls regarding billing inquiries and to explain insurance benefits, account balances and review / reconcile / adjust account
• Scan all incoming mail / correspondence into patient files
• Establishes patient payment schedule
• Obtains verbal authorizations for credit card payments
• Completes liability of waiver forms for manager review and signature
• Focuses on reducing delinquent accounts and achieving maximum collections from patients
• Works with CCS AP staff to obtain manufacturer's invoices and provide them to external RCM group
• Assist the handling of our automated patient billing platform
• Assist in the handling of payments received from secondary payers
• Maintains a high degree of confidentiality at all times due to access to sensitive information
• Maintains regular, predictable, consistent attendance and is flexible to meet the needs of the department
• Follows all Medicare, Medicaid, HIPAA, and Private Insurance regulations and requirements
• Abides by all regulations, policies, procedures and standards

Desired Outcomes

Qualifications

Values

Certainty : The lives of the individuals we serve depend on our ability to execute. We commit to doing this every day.

Compassion : We understand the burdens of patients and their loved ones and channel this into a relentless pursuit of customer satisfaction in every part of our business.

Advancement : We are endlessly looking for ways to progress and become more innovative in all things we do.