Remote Help Desk Specialist

A company is looking for a Tier II / III Remote Help Desk specialist to provide expert-level technical support on a contract basis.

Key Responsibilities

Provide Tier II and III technical support for software, hardware, and network-related issues

Troubleshoot and resolve problems with Microsoft 365 applications and manage Entra ID user access

Diagnose network performance issues and assist with software deployment and connectivity challenges

Required Qualifications

Minimum of 2 years' experience in IT support at Tier 2 or Tier 3 level

Proficient in Microsoft 365, SharePoint, Windows 10, and Entra ID

Familiarity with Active Directory administration and network troubleshooting

Experience with service desk tickets and remote support tools

Reliable internet connection and ability to work independently in a remote environment