Facility Program Manager - Los Lunas, NM

Facility Program Manager - Los Lunas, NM

BGIS is looking for a Facility Program Manager to join the team in Los Lunas, NM. BGIS is a leading provider of integrated real estate management services, including facilities management, project management, energy & sustainability services, strategic workplace consulting, real estate services and capital planning. The team is dedicated to inspiring better business performance and helping clients focus on their core businesses. This person will be responsible for :

Program Management : Completes assigned projects by utilizing appropriate resources effectively and balancing the customer requirements with the agreed upon strategies of the company. Determines and facilitates the usage of resources, internal and external, required for the project. Responsible for the successful management and completion of projects. Responsible for the definition of customer project requirements. Own, manage and implement the maintenance schedule and client work management process, establish schedule to meet or exceed customer requirements. Provide ongoing updates to internal team and customers regarding status and progress for building activities. Work to balance competing customer production priorities and negotiate compromises. Ensure all activities are performed safely and in accordance with the BGIS. Safety Policies / Procedures. Oversee the document management process to ensure procedures and standards are established, maintained and performed. Capture all customer impacting and non-customer impacting events in order to become more equipped to be proactive and preventative (Problem / Incident Management (PIM). Ensure compliance by capturing and consolidating training into a single system and produce high level reporting. Ensure Key Performance Indicators, and Key Factors to be used in the Measurement and Verification Phase. Assist in the diagnose and repair complex control systems malfunctions requiring extensive knowledge of a variety of electronic or digital controls systems and ability to test and write modifications in multiple languages of systems software. Provide proposals for retrofits, upgrades and / or enhancements to existing equipment. Manage safety as well.

Client Relations : Responsible for ensuring high customer and employee satisfaction while maintaining profitability. Document, manage and appropriately escalate project and customer issues and concerns. Communicate with other BGIS Departments to ensure agreements are successfully managed, opportunities are maximized, and customers are satisfied. Evaluate industry standards as new standards emerge for best practices, and closely coordinate these potential opportunities with our clients and share all applicable information abroad. Ability to clearly explain technical information internally and externally to the customer.

Other duties as assigned.