Distribution Team Lead

In June, PrimePay and CoAdvantage merged.  The Distribution Team Lead will work with PrimePay.

Do you love to build, innovate, create and collaborate? Come grow your career and make an impact with PrimePay - a growth focused, flexible and established Human Capital Management (HCM) SaaS technology company.

As we continue our evolution and growth into a leading HCM SaaS technology provider to businesses, we are seeking our next Distribution Team Lead.  As the Distribution Team Lead, this role is central to orchestrating and managing the seamless execution of production processes. Guiding a team of production specialists, you'll ensure the efficient and timely completion of tasks while maintaining quality standards. The responsibilities include guiding the team to meet and exceed Key Performance Indicators (KPIs) while upholding exemplary service delivery.

At PrimePay, we are seeking those excited to build, create, and innovate. We are problem-solvers who move quickly, collaborate with agility and differentiate through people, purpose and commitment.  With a 30+ year history, we are writing the next chapter of our journey with a focus on great technology, a People First Culture and a commitment to personal and professional growth. At PrimePay, our extraordinary people create our future every single day.  Interested? Join us in our evolution!

Responsibilities :

• Set and uphold high standards for productivity, quality, and team performance
• Motivate and guide the team to consistently meet or exceed set benchmarks and operational protocols
• Define priorities, establish team objectives, and distribute tasks effectively
• Collaborate with supervisors to align daily objectives with Production KPIs
• Serve as the primary point of contact for escalated production issues, managing the queue for prompt resolutions
• Tackle complex problems and engage in managerial support when necessary
• Provide hands-on support in the production process when needed
• Contribute to the development and implementation of training materials, procedural guides, and best practices
• Mentor team members, strengthening their skill sets. Aid in onboarding new team members, provide training assistance, and conduct quality assurance checks

Qualifications :

PrimePay Offers :

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