Account Executive

Job Title: Account Executive

At CVS Health, we're building a world of health around every consumer and surrounding ourselves with dedicated colleagues who are passionate about transforming health care.

As the nation's leading health solutions company, we reach millions of Americans through our local presence, digital channels and more than 300,000 purpose-driven colleagues caring for people where, when and how they choose in a way that is uniquely more connected, more convenient and more compassionate. And we do it all with heart, each and every day.

Position Summary: We are seeking a highly motivated Account Executive who is primarily responsible for internal enterprise relationship management for the Aetna Mental Well-Being/Resources for Living book of business, specifically our Aetna Medicare plan sponsor. The position requires a background in client relationship management, project management, and a growth and retention mindset. The primary success metrics for this role will be client retention, customer satisfaction, and profitable growth.

The role will support the primary Account Manager for the RFL's program with Aetna Medicare and may expand to support of other enterprise customers. Responsibilities include:

• Manages project plans for RFL/Medicare initiatives and implementations and works across functions to ensure successful execution.
• Creates client reporting and data driven insights to demonstrate program value and identifies opportunities for program evolution.
• Manages, develops, and cultivates relationships with key Medicare contacts, support areas (i.e, care management) and vendors.
• Supports MWB leadership team in innovating programs for Aetna Medicare through Mental Well-being and Resources for Living offerings.
• Investigate and follow through on customer escalations.
• Supports execution of profitable retention and growth, strategic initiatives, relationship development, and service excellence.
• Supports new enterprise plan sponsor onboarding, if applicable.
• Ensures initiatives and action items are in alignment with client objectives and member program strategy.
• Partners with cross-functional teams in working with internal enterprise plan sponsor services to ensure programs and services are implemented correctly.

Required Qualifications:

• Minimum 3 years account management or customer service experience in Behavioral Health, Medicare, Employee Assistance Programs, or healthcare field.
• Demonstrated proficiency in Microsoft Office Suite (Excel, Word, PowerPoint, Teams and Outlook).
• Excellent written, verbal and interpersonal communication skills.
• Strong reporting and data analytics mindset, including proficiency in Salesforce, Tableau, Power BI or other similar tools.
• Ability to build strong relationships and effectively resolve difficult disputes and business challenges with peers, clients, brokers, and consultants.
• Ability to remain calm under pressure and work collaboratively with various constituents (internal/external) to determine the best possible solution/path forward.
• Proactive, organized and detail oriented, with ability to manage multiple initiatives simultaneously.

Preferred Qualifications: Strong financial and business acumen. Education: Bachelor's degree or equivalent experience.

Anticipated Weekly Hours: 40

Time Type: Full time

Pay Range: The typical pay range for this role is: $46,988.00 - $112,200.00

This pay range represents the base hourly rate or base annual full-time salary for all positions in the job grade within which this position falls. The actual base salary offer will depend on a variety of factors including experience, education, geography and other relevant factors. This position is eligible for a CVS Health bonus, commission or short-term incentive program in addition to the base pay range listed above.

Our people fuel our future. Our teams reflect the customers, patients, members and communities we serve and we are committed to fostering a workplace where every colleague feels valued and that they belong.

Great benefits for great people:

• Affordable medical plan options, a 401(k) plan (including matching company contributions), and an employee stock purchase plan.
• No-cost programs for all colleagues including wellness screenings, tobacco cessation and weight management programs, confidential counseling and financial coaching.
• Benefit solutions that address the different needs and preferences of our colleagues including paid time off, flexible work schedules, family leave, dependent care resources, colleague assistance programs, tuition assistance, retiree medical access and many other benefits depending on eligibility.

We anticipate the application window for this opening will close on: 12/02/2025

Qualified applicants with arrest or conviction records will be considered for employment in accordance with all federal, state and local laws.