Talent.com
Client Service Manager
Client Service ManagerThe Boundary • New York, NY, US
Client Service Manager

Client Service Manager

The Boundary • New York, NY, US
30+ days ago
Job type
  • Full-time
  • Quick Apply
Job description

The Client Service Manager leads Tier 3 client relationships and supports delivery coordination across Tier 2 accounts. The role involves managing communications, tracking project deliverables, and ensuring a smooth client experience from project kickoff through to delivery. The Manager works closely with internal teams to clarify briefs and ensure clients feel informed and supported at every stage.

Responsibilities

Client Strategy & Relationship Management

  • Manages Tier 3 client accounts and supports Tier 2 engagements under the guidance of Senior Managers.
  • Acts as the main point of contact for assigned clients, ensuring smooth day-to-day communications and proactive updates.
  • Builds trust with clients by being responsive, organized, and solutions-oriented, especially during active project phases.

Account Growth & Commercial Development

  • Identifies opportunities for repeat business or additional services based on understanding of client needs and engagement history.
  • Escalates growth opportunities to Senior Managers or Directors with context and supporting insights.
  • Prepares first drafts of scopes and proposals for returning clients in collaboration with internal teams.

    • Client Delivery Governance

  • Ensures timely briefing, documentation, and tracking of deliverables.
  • Owns regular client check-ins during live projects, ensuring expectations are clearly set and updates are shared.
  • Supports project debriefs and feedback loops, helping track satisfaction and delivery alignment.

    • Cross-Functional Collaboration

  • Works closely with Project Managers to ensure client briefs are clearly communicated and deliverables are on track.
  • Flags risks, delays, or client concerns early and helps coordinate appropriate responses.
  • Participates in project kickoff, midpoint, and wrap-up meetings as the CS representative.

    • Team Leadership & Capability Development

  • Mentors Coordinators and junior team members in client etiquette, documentation quality, and service mindset.
  • Shares feedback with Senior Managers on process friction points and team development needs.

    • Process & Tools Optimisation

  • Maintains CRM records, project documentation, and communication logs in an organized and consistent manner.
  • Supports testing and roll-out of new tools, templates, and workflows within the CS team.
  • Helps document common client questions or challenges to inform SOP development.

    • Reporting, Feedback & Escalation Management

  • Keeps client satisfaction and project feedback up to date in HubSpot or other CRM platforms.
  • Flags service issues or communication gaps to senior team members with clear documentation.
  • Tracks key account milestones and supports preparation of quarterly tiering review inputs.

    • Hiring & Onboarding

  • Provides feedback during hiring process for Coordinator roles.
  • Assists in onboarding and training of new Coordinators by sharing role expectations and account context.

    • Requirements

  • 3–5 years in client-facing or agency coordination roles
  • Hands-on experience managing day-to-day client communication
  • Strong organizational and time management skills
  • Skilled in briefing, documentation, and stakeholder follow-ups
  • Basic understanding of project management principles
  • Familiar with tools like HubSpot, Google Workspace, Monday.com
  • Comfortable leading meetings and calls independently
  • Strong problem-solving and multitasking ability
  • Undergraduate degree preferred

    • Benefits

  • Salary : $70 to 90k per annum depending on experience
  • Bonus Scheme : based on annual company performance
  • Retirement Plan (401k)
  • Health Care Plan (Medical, Dental & Vision)
  • Gym membership
  • Fantastic office environment in a nice location
    • Create a job alert for this search

    Client Service Manager • New York, NY, US

    Related jobs
    Client Solutions Manager

    Client Solutions Manager

    Meta Platforms • New York, NY, US
    Full-time
    The Client Solutions Manager for Meta's Global Business Group is a strategic and enthusiastic solution-driver who puts our customers at the core of everything we do. This is an outstanding opportuni...Show more
    Last updated: 30+ days ago • Promoted
    Portfolio Relationship Manager - Data Centers

    Portfolio Relationship Manager - Data Centers

    Associated Bank - Corp • New York, NY, United States
    Full-time
    At Associated Bank we strive to create an inclusive culture where different perspectives are valued and recognized as strengths critical to our success. If you thrive in an environment where your gr...Show more
    Last updated: 30+ days ago • Promoted
    Client Manager

    Client Manager

    Air Sea Packing Group • Long Island City, New York, United States
    Full-time
    Quick Apply
    If you’re looking to grow in the world of art, furniture and fine art logistics and you have a passion for it, then we may have the perfect role for you!. We are seeking a talented and driven Client...Show more
    Last updated: 30+ days ago
    Senior Director, Client Services

    Senior Director, Client Services

    Sports Business Ventures LLC • New York, NY, United States
    Full-time
    The Senior Director, Client Services is an integral and senior position on Wasserman’s Experiential Team with responsibility for overseeing the successful delivery of agency projects, from brief to...Show more
    Last updated: 9 days ago • Promoted
    Client Services or Lead Manager

    Client Services or Lead Manager

    Aegon life and investments, Transamerica, World Financial Group • New York, New York, United States
    Full-time
    We are in seeking candidates who are coachable, open minded, has entrepreneurial mindset, live to build a legacy for yourself. We are looking for those who are honest, like helping others, can work ...Show more
    Last updated: 2 days ago • Promoted
    Associate, Client Service

    Associate, Client Service

    Kantar • New York City, NY, US
    Full-time
    We go beyond the obvious, using intelligence, passion and creativity to inspire new thinking and shape the world we live in. To start a career that is out of the ordinary, please apply.New York, Wor...Show more
    Last updated: 21 hours ago • Promoted • New!
    Private Client Service Associate

    Private Client Service Associate

    Capital Group • New York, NY, United States
    Full-time
    I can succeed as a Private Client Service Associate at Capital Group.As the Private Client Service Associate, you are responsible for serving as a point of client contact by managing client inquiri...Show more
    Last updated: 30+ days ago • Promoted
    Client Service Manager

    Client Service Manager

    SpecialtyRx • Ridgefield Park, New Jersey, United States
    Full-time
    Quick Apply
    Client Service Manager_Brooklyn, Queens and Long Island, NY.SpecialtyRx is a Long-Term Care pharmacy providing pharmaceutical services to long term care facilities and assisted living communities.S...Show more
    Last updated: 30+ days ago
    Client Partnership Manager

    Client Partnership Manager

    Publicis Groupe • New York, NY, United States
    Full-time
    At Saatchi we believe in creating ideas that can live anywhere.And we believe that when we work as a team, nothing is impossible. We strive to bring out the best in each other and in ourselves and e...Show more
    Last updated: 20 hours ago • Promoted • New!
    Client Service Team Lead

    Client Service Team Lead

    Proxymity • New York, NY, US
    Full-time
    Quick Apply
    Proxymity is a pioneering investor communications platform.Our unique, cutting-edge solutions connect global listed companies with their shareholders, via their intermediaries, in real time.This cr...Show more
    Last updated: 30+ days ago
    Director, Client Success

    Director, Client Success

    PROGYNY • New York, NY, United States
    Full-time
    Thank you for considering Progyny!.Progyny is seeking a strategic and results-driven Director of Client Success to oversee relationships for our large and strategic employer clients.In this role, y...Show more
    Last updated: 29 days ago • Promoted
    Client Success Manager

    Client Success Manager

    TradeJobsWorkForce • 10702 Yonkers, NY, US
    Full-time
    Client Success Manager Job Duties : Train CS team in the coaching / management process for clients in regards to ...Show more
    Last updated: 30+ days ago • Promoted
    Client Success Manager

    Client Success Manager

    Blue Orange Digital • New York, New York, US
    Full-time
    Quick Apply
    Blue Orange Digital is a data and AI consulting firm that helps companies turn complex data into real business outcomes.We partner with organizations across industries to design and deploy scalable...Show more
    Last updated: 14 days ago
    Director, Global Client Operations

    Director, Global Client Operations

    IPG Health • New York, NY, United States
    Full-time
    A three-time Network of the Year winner at Cannes Lions Health and winner of an unprecedented twelve Network of the Year titles from the industry's top five creative award shows, IPG Health is one ...Show more
    Last updated: 30+ days ago • Promoted
    Manager, Client Relations

    Manager, Client Relations

    Ingram Content Group • New York, NY, United States
    Full-time
    Company DescriptionJob Description.Two Rivers leadership to facilitate the day-to-day operations of the Client Relations team and implement brand strategy. They will also manage the relationship wit...Show more
    Last updated: 30+ days ago • Promoted
    Client Success Manager

    Client Success Manager

    InvestCloudOct2024 • New York, NY, US
    Full-time
    An InvestCloud Client Success Manager is responsible for maintaining deep customer relationships to drive account revenue retention and growth. By collaborating with internal partners, the Client Su...Show more
    Last updated: 30+ days ago • Promoted
    Bar Manager

    Bar Manager

    NUMA Hospitality LLC • Shrewsbury, NJ, US
    Full-time
    NUMA Modern Mediterranean Kitchen & Bar – Shrewsbury, NJ.NUMA is opening at The Grove in Shrewsbury and is hiring a Bar Manager to oversee both of our full bars. This role focuses on beverage ...Show more
    Last updated: 10 days ago • Promoted
    Manager, Client Services

    Manager, Client Services

    Ten Group • New York, NY, US
    Full-time
    Quick Apply
    Ten Lifestyle Group is seeking an experienced .This role is perfect for a commercially driven leader who excels in client strategy, team development, and cross-functional collaboration.You’ll be re...Show more
    Last updated: 15 days ago