Medical Office Manager

Center Administrator

The Center Administrator is responsible for the day-to-day operational oversight of an assigned American Family Care Urgent Care center. This role ensures optimal utilization of resources and the efficient, high-quality delivery of clinical and administrative services. The Practice Manager directly supervises all non-provider staff within the center and serves as a key liaison between center operations, regional leadership, and support center departments. This position plays a critical role in fostering a culture of accountability, service excellence, and operational performance. The Practice Manager reports directly to the Regional Manager of Operations.

Core responsibilities include exhibiting a positive, energetic, and contagious work ethic that fosters a motivating team environment. The Center Administrator must communicate clearly and effectively in both verbal and written formats, tailoring messages to meet the needs of diverse audiences. They should demonstrate strong collaboration skills by offering meaningful input, supporting team efforts, and consistently honoring commitments. They must thrive in a fast-paced, dynamic environment, approaching challenges with enthusiasm, resilience, and adaptability. Maintaining a results-driven mindset, setting clear goals, maintaining focus, and delivering outcomes aligned with organizational success is essential. Upholding the highest standards of business ethics and compliance, consistently modeling integrity and accountability, is also critical.

Leadership responsibilities include providing clear direction to achieve goals, creating an environment that fosters team commitment and employee engagement. The Center Administrator must maintain perseverance to drive and sustain the changes that occur at American Family Care, while being resilient and flexible, and inspiring and motivating the team. They should constantly communicate to the team, be open to opinions and feedback from team members, and follow through on commitments. They must partner with Physicians and APP's to assist with day-to-day operational needs and create a work environment in which people can perform to the best of their abilities.

Qualifications include a minimum of three (3+) years of management experience within a healthcare setting required; Urgent Care or Immediate Care experience strongly preferred. A clinical background or certification as a Medical Assistant is preferred. Demonstrated proficiency in payroll and staff scheduling, with the ability to manage multiple priorities in a fast-paced environment while maintaining a positive and solution-oriented attitude, is required. Proven leadership skills with the ability to effectively supervise, coach, and develop team members across all levels are essential. Strong computer literacy, including proficiency in Microsoft Office Suite (Word, Excel, Outlook, PowerPoint), is necessary. Familiarity with Electronic Medical Record (EMR) systems; experience with Experity is highly desirable. Highly organized and detail-oriented, with excellent multitasking and time management capabilities, is required. Working knowledge of HIPAA, OSHA, and applicable federal and state healthcare regulations and compliance standards is mandatory.

Principal duties and responsibilities include fostering a culture of engagement, accountability, and continuous improvement among center staff to promote operational efficiency and high-quality patient care. Building and sustaining a high-performing, motivated team through effective leadership, mentorship, and development initiatives is essential. Leading the recruitment and hiring of center-level team membersincluding Medical Assistants, Medical Receptionists, and X-Ray Technologistsensuring alignment with established staffing models, is required. Ensuring compliance with all clinical protocols, company policies, and training requirements through consistent oversight and evaluation is critical. Driving performance management processes, including coaching, corrective actions, and terminations, to uphold performance standards and organizational values, is necessary. Providing direct operational leadership and day-to-day support to center teams, reinforcing alignment with organizational goals, is essential. Stepping in to cover floor shifts as needed to maintain seamless clinic operations and patient service is required. Collaborating on staffing coordination and overseeing the creation and maintenance of monthly schedules to ensure appropriate coverage is essential. Supporting company-wide quality assurance initiatives by assisting with planning, implementation, and monitoring of quality control programs is necessary. Maintaining adequate inventory levels by managing weekly supply ordering for medical and administrative needs is required. Owning and driving key performance indicators (KPIs), continuously striving for operational excellence and measurable results, is essential. Overseeing the financial performance of the center, including budget management and control of operating expenses reflected on the P&L, is required.

Working conditions include this being a center-based position requiring prolonged periods of computer use and desk work. Physical demands include occasional bending, stooping, and light lifting. Travel to other clinic locations within the assigned market may be required. When onsite at clinical locations, the work environment may involve moderate noise levels and potential exposure to infectious diseases and blood-borne pathogens, in accordance with standard healthcare precautions.

We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.

If you are looking for an opportunity where you can make a difference in the lives of others, join us on our mission. We invite you to grow with us and experience for yourself the satisfying and fulfilling work that the healthcare industry provides.

Please note that a position may be for a company-owned or franchise location. Each franchise-owned and operated location recruits, hires, trains, and manages their own employees, sets their own employment policies and procedures, and provides compensation and benefits determined by that franchise owner. Company-owned locations provide a comprehensive benefits package including medical, dental, vision, disability, life insurance, matching 401(k), and more.

We are an Equal Opportunity Employer.