3rd Shift Shuttle Driver | FT

A Look Into Working for the Front Office

The dynamic front office team at Greenleaf Hospitality Group plays a crucial role in creating exceptional guest experiences. From valet to concierge, as a front office team member, you'll handle guest interactions with a professional and high-end customer-centric approach, ensuring seamless service and satisfaction. You'll collaborate with various departments, enhancing your communication and problem-solving skills in a fast-paced environment. With opportunities for professional growth, competitive benefits, and a supportive team culture, this role is perfect for individuals passionate about hospitality and dedicated to excellence. Embrace the chance to work flexible hours, engage with guests, and be part of a company committed to innovation, teamwork, and community engagement.

May include, but not limited to :

• Drive company shuttle as needed and maintain vehicle cleanliness
• Valet park guest vehicles while following safety procedures, applicable laws and ordinances
• Escort guests to their car, room, or outlet
• Deliver packages, amenities, luggage, bell carts etc. to guest rooms
• Keep track of shuttle log and plan departure and arrival times accordingly
• Professionally and effectively communicate with guests via email and phone
• Greet guests and open doors as they enter and exit the hotel
• Assist guests with removing luggage from their vehicles
• Strong analytical and navigation skills
• Coordinate multiple pick-ups and drop-offs on a schedule under continuously changing circumstances
• Deep cleaning and maintenance of shuttles, bellcars, bellstand and hotel main entrance space
• Deep cleaning of Circle Drive and exterior of hotel main entrance
• Documentation of shuttle conditions and safety inspections
• Keeping inventory and ordering supplies needed for bellstand
• Assisting housekeeping, SLP and other departments as needed
• Planning out events and needs of bellstand for appropriate needs of events and operations
• Observing specific potential issues with solution and / or alerting appropriate personnel for solution
• Build positive relationship with guests
• Find new ways to create exemplary guest experiences
• Implement operating procedures and standards
• Work towards goals to benefit the company
• Move between tasks and roles with ease
• Balance and have knowledge of all units of the front office team, outlets, hotel amenities, local attractions, and events
• Respond to guests' concerns and complaints with empathy while upholding policy
• Contribute to an energetic and positive work environment
• Good stewardship of organization time and resources
• Perform other duties as assigned, requested or deemed necessary by management
• Ambassador for Radisson and GHG standards

What You Need for this Position

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