Customer Service Delivery Advocate

We’re looking for Customer Advocates with at least 2 years of customer-facing experience to

build an exciting career at Carvana - the fastest-growing used automotive retailer in U.S. history

and one of the four fastest companies to make the Fortune 500!

Whether it’s delivering happiness to customers on the driveway or getting involved in the local

community, our Customer Advocates are leading the charge in reintroducing happiness into the

car-buying process. Ready to join the Hauler-Life?

Shift Requirement : The hours for this position are from 7am - 5pm, 9am - 7pm or 11am - 9pm.

We ask that team members be available to work 7 days a week. Days off will rotate between

weekdays and weekend days.

Unlock Your Earning Potential!

We offer a competitive starting hourly rate of $24 / hr with significant growth opportunities based

on performance. You can boost your earnings within a short timeframe :

• Pay Range : $24-$26 hourly
• Starting Pay : $24 / hr
• At 3 Months : $25 / hr
• At 6 Months : $25.75 / hr

In your first year, you can progress from $24 / hr to $27.25 / hr through our performance-based

Careers Not Jobs program, which provides four merit opportunities annually. As part of this

program, eligible team members can enjoy a one time $1 increase in their first 90 days, and an

additional $0.75 increase in their pay every 90 days thereafter.

And that’s not all! Market Operations may offer other performance-based incentive programs

specific to your location, potentially unlocking even greater earnings.

Benefits + Perks :

We continually invest in our team members’ success because when our team members grow,

we grow. Here is how we invest in you :

Carvana match, opportunity for overtime during busy seasons

sooner based on performance. Hard work and stellar performance won’t go unnoticed.

benefits. Wellness program to support mental, physical, and financial health. We know pets are family too! Benefit from our pet care savings program to keep your furry friends

healthy and happy.

increases to 20 days thereafter)

journey - if you are looking to pursue a bachelor’s degree, we offer tuition reimbursement. And if you already have your bachelor's degree, we have a student loan repayment program!

opportunities

About the Role :

We’re looking for enthusiastic, energetic, and self-motivated team players with at least 2 years

of customer-facing experience to :

training)

and regularly inspect the car-hauler to make sure the vehicle is safe to drive

system

CMV Driver Qualification policy.

90 days of employment (process sponsored by Carvana). This process may involve satisfying

state-specific requirements. For further details, candidates can review their local state notary

requirements here : State Notary Requirements.

other state specialty license within the first two weeks of employment (process sponsored by

Carvana).

General qualifications and requirements

essential functions