Construction Technology Support Specialist

Technology Support Specialist

Ziegler CAT has a full-time Technology Support Specialist opening. This position will provide technical support to Ziegler's customers, field service technicians, and sales staff regarding the current technology product line. The technical support position will allow customers to communicate after the sale with individuals best suited to handle their technical questions and issues. This position will focus on helping internal and external customers efficiently use their equipment in the field.

Responsibilities :

• Represent Ziegler technology grade control products including CAT, Trimble, Spectra, and others as they are sold to Ziegler's Construction market
• Work with Ziegler's product managers to improve current product offering
• Work with Ziegler product support field technicians to improve field repairs and to communicate troubleshooting standards
• Coordinate and communicate with technical team to complete component support initiatives, identify warranty issues, facilitate product repairs and address other administrative tasks as required
• Prepare equipment for customer sales, at times lifting and moving bulky equipment
• Install and troubleshoot technology in the field, at times climb on to equipment in the field to demonstrate the use of technology to customers
• Communicate with manufacturers to identify common failure causes and receive information related to product life
• Resolve customer problems in a timely manner (via telephone calls, job site visits, office calls, etc.)
• Remove and installs GPS equipment as necessary in order to diagnose technical issues and failures
• Assist in classroom training with Training Coordinator to support Ziegler University of Position Technology
• Perform back-up sales support when product manager is not available

Qualifications :

Travel :

Up to 25% travel is likely (primarily by automobile) for day trips within the dealer territory. Infrequent air travel is required to attend training sessions, GPS equipment trade shows, supplier factory meetings, and as required.

Minimum Physical Requirements :

This job description is intended to describe the general nature and level of work being performed; it is not intended to be construed as an exhaustive list of all responsibilities, duties and skills required for the position. Ziegler Inc. will reasonably accommodate the known disabilities of qualified disabled individuals.

SEE YOURSELF AT ZIEGLER

Founded in 1914, Ziegler is a third-generation, family-owned CAT dealer with over 2400 employees across 30+ locations in Minnesota, Iowa and northern Missouri. Since day one Ziegler has had the same philosophy- if the customer is successful- then Ziegler will be successful. That is why Ziegler is committed to providing employees with the best possible work environment and the right tools for career development. This means great benefits, work / life balance, and ongoing professional development and training. Fulfill your calling by starting a career with Ziegler today!

The pay range for this position is

$26.32 to $31.57

Starting wage is dependent on skills, experience, education and location. Pay range may vary by 10% depending upon the applicant's location. Along with competitive pay, full time positions are benefits eligible which includes :

At Ziegler Inc. we're committed to equal opportunity. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.