Kaeppel Consulting is looking for a Customer Experience Designer to transform insights into intuitive and impactful customer journeys for a confidential client.
The designer will collaborate across disciplines to improve end-to-end customer experiences through service design, prototyping, and visual storytelling.
This is a hybrid opportunity based in San Antonio, TX, with an expected duration of 6–12 months.
Responsibilities :
Translate research insights into customer journey maps and service blueprints. - Design wireframes, process flows, and prototypes that enhance customer experience. - Collaborate with content writers, researchers, and technical teams to align on design direction. - Facilitate design thinking workshops and co-creation sessions with stakeholders. - Support testing and refinement of design solutions based on user feedback.
Qualifications :
Bachelor’s degree in Design, HCI, or related discipline. - 5+ years in UX, service design, or customer experience roles. - Proficiency in design tools such as Figma, Miro, or Adobe XD. - Experience designing for complex ecosystems or multi-channel experiences. - Strong facilitation and collaboration skills.
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Customer Experience • San Antonio, TX, US
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