Director of Food and Beverage Outlets

Director of Food and Beverage Outlets

Kennebunkport Resort Collection is seeking a Director of Food and Beverage Outlets to oversee all front of house operations at both Hidden Pond resort and Tides Beach Club on Goose Rocks Beach. This dynamic role will assist property operations teams with ensuring guest satisfaction, all F&B and group / event logistics, team management, overseeing labor efficiencies and operations controls, and overall floor management support during operations. The position is open to begin immediately and will report directly to the General Manager.

Job Summary :

• Independently manages restaurant front of house personnel, specifically F&B Managers and Assistant Managers, to include but not limited to the responsibility of hiring, training, administering performance reviews, determining wages, coaching and discipline, termination, and weekly scheduling.
• Create effective, cost-efficient schedules for assigned F&B team based on forecast and budget.
• Responsible for all F&B staff onboarding including initiating / communicating PAN for hiring, the development of departmental training and outcomes, issuance and adherence to uniform / appearance policy, time and attendance policy, steps of service training, ensuring access to appropriate systems, etc.
• Follow company guidelines for progressive disciplinary action, involving People + Culture team in all steps of process.
• Ensure proper inventory management and effective ordering. Management of special product needs, receiving, product storage and organization, staff training on inventory, ensuring yield management, and keeping par levels, and completing monthly inventory.
• Lead daily pre-meals / stand-up meetings, developing topics to discuss such as operational focuses, safety issues, in-house VIPs, specials, food and beverage education, guest feedback, etc. Provide proactive communication of all standards to staff.
• Assist F&B Managers with in-house events at both the restaurant and satellite event barn. Prepare food and beverages needed for events, assist with room set up, AV, bar, and directing rental services.
• Assist with in-house breakfast delivery program as required.
• Ensure compliance with all F&B operational procedures. Work with Senior F&B Director on development of SOPs as needed.
• Develop and maintain inside sales and marketing strategies to drive public relations and overall revenue.
• Update POS with pricing, specials, menu changes, etc.
• Intentional guest engagement through "touching tables" and ensuring guest satisfaction at all times.
• Expedite food regularly, practicing and training for proper timing of food courses.
• Responsible for bar program, creating cocktail lists, determining wine and beer offerings, connecting with new vendor options, pricing out beverages, and oversee requisition of liquor and adherence to beverage standards.
• Manage all in-house cash revenue and proper cash handling procedures. Make cash drops as directed by accounting.
• Ensure team is educated on all tip pool and service charge distribution policies. Manage fair, consistent distribution of tips and SCs.
• Coordinate workflow to ensure a smooth-running operation.
• Complete employee performance reviews / evaluations as required.
• Assist team members as needed to promote a positive teamwork environment. All managers are expected to perform any duty of their own employees. Managers should be present on the floor and assisting their teams in all operation needs at peak service times.
• Practice conscious knowledge of food allergies and safety in preparation.
• Responsible for comp and void privileges and approving active promotions and gift card / certificates.
• Attend all scheduled meetings and training sessions.
• Floor management through ambiance, lighting, volume, cleanliness, decor, etc. and delegation and support of subordinate staff.
• Manage reservations to maximize potential revenue.
• Work with payroll department for proper employee hourly rates, perform payroll duties biweekly, communicating and submitting needs, ensure staff receives paychecks, assist to set up direct deposits.

Key Skills & Experience Required :

About Kennebunkport Resort Collection

The Kennebunkport Resort Collection is a portfolio of diverse, luxurious lodging and dining options offering stylish and unique hospitality in Kennebunk and Kennebunkport. Our growing hospitality group includes Hidden Pond / / Earth at Hidden Pond, Tides Beach Club, Cape Arundel Inn & Resort / / Ocean Restaurant, Kennebunkport Inn / / The Burleigh Restaurant, Cottages at Cabot Cove, The Grand Hotel / / Rosella, The Boathouse Waterfront Hotel & Restaurant, Yachtsman Hotel & Marina Club, and Lodge on the Cove / / The Dory.

KRC is proud to offer competitive wellness options and perks for both Part Time and Full Time employees;

Why Join our team?

Join our community of ambitious, thoughtful, and dedicated hospitality professionals delivering exceptional guest experiences. At Kennebunkport Resort Collection, we encourage creativity, ownership, and problem-solving at all levels of our organization, and we are committed to weaving diversity, equity, and inclusion into every aspect of our business.

As a Kennebunkport Resort Collection employee, we welcome you to join us in making a community impact. Our KRC Cares team partners with community leaders and like-minded businesses to advance our community services, such as toy drives, beach cleanups, and other charitable causes around the community. Our Community Impact project allows a 1% Impact Fee to be donated to hand-picked local organizations focusing on affordable housing, protecting wildlife habitats, and creating spaces for the youth of our community.

Kennebunkport Resort Collection offers customized learning opportunities for all employees. We work to carve out a path for internal leaders with motivated career goals. Annual conferences, mentorships, scholastic reimbursements, internships, and company-funded leadership development opportunities are just some of the ways we support our associates.