Senior Relationship Manager, Hedge Fund Services

Relationship Manager

Northern Trust Hedge Fund Services (NTHFS) partners with some of the most sophisticated alternative asset managers in the world. The Relationship Manager (RM) is instrumental to ensuring the ongoing success of NTHFS client relationships. The RM is primarily responsible for managing both external (client) and internal (shared service) relationships. On a daily basis, the RM should exhibit an excellent working knowledge of NTHFS and NT to assist clients and ensure we are demonstrating service excellence throughout the business and across the bank. The RM must be able to work in a fast-paced environment and to manage multiple projects and clients simultaneously both independently and as part of a team.

Major Duties :

• Manage both internal and external relationships by developing a deep working relationship with Shared Services teams and clients at all levels.
• Ensure overall client satisfaction by facilitating efforts of service team, coordinating resources to ensure timely delivery and issue-resolution, and effectively communicating client concerns / needs to partners.
• Partner with Shared Service teams to continuously optimize support structure for client servicing.
• Understand the services and terms outlined in the Professional Services Agreement and manage client expectations at all times.
• Coordinate and facilitate investor and client due diligence sessions (in-person, via phone or in writing).
• Develop a deep understanding of client's business front-to-back, objectives, goals and market challenges.
• Cultivate strong working relationships with client C-suite leaders. Demonstrate ability to add value by anticipating possible solutions and partnering with client to implement.
• Coordinate Client Service Reviews (4 times per year) and subsequent reporting to NTHFS senior management.
• Cross-sell bank products / services and participate in development of solutions to client needs, coordinates presentations, brings in experts when appropriate, ensure smooth delivery of new services, and communicate emerging needs.
• Own client P&L and manage client profitability, understand competitive environment, develop pricing strategies, and works with team to enhance profitability. Proactively manage re-pricing as needed.
• Act as subject area expert, provides comprehensive, in-depth consulting and leadership to team and partners at a high technical level in any specific area (ex. Operations, accounting, investor services)
• Be a Champion for the 'we mindset' and a virtual leader and mentor across the business and the bank.
• Identify complex business and operational problems and provide solutions to drive continuous improvement in quality of service deliverables and internal efficiency
• Operate independently; demonstrate in-depth knowledge of business unit / function.
• Coordinate and manage client training on technology and tools.
• Act as a point of escalation to the client and shared service teams. Manage difficult conversations and escalations (both internal and external) as needed.

Knowledge / Skills :

Salary Range :

$95,600 - 162,400 USD

Salary range is a good faith estimate of base pay. Northern Trust provides a comprehensive benefits package including retirement benefits (401k and pension), health and welfare benefits (medical, dental, vision, spending accounts and disability), paid time off, parental and caregiver leave, life & accident insurance, and other voluntary and well-being benefits. Northern Trust also provides a discretionary bonus program that may include an equity component.

Working with Us :

As a Northern Trust partner, greater achievements await. You will be part of a flexible and collaborative work culture in an organization where financial strength and stability is an asset that emboldens us to explore new ideas.

Movement within the organization is encouraged, senior leaders are accessible, and you can take pride in working for a company committed to assisting the communities we serve! Join a workplace with a greater purpose.

We'd love to learn more about how your interests and experience could be a fit with one of the world's most admired and sustainable companies! Build your career with us and apply today.

Northern Trust is committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation for any part of the employment process, please email our HR Service Center at MyHRHelp@ntrs.com.