Technical Support Specialist

Job Title : Technical Support Specialist

Location : Auburn, AL

Job Type : Contract

Job Description :

Key Responsibilities :

• Provide first-line technical support via phone, email, and chat.
• Troubleshoot hardware, software, and network issues.
• Assist customers with installations, configurations, and system updates.
• Document issues and solutions in a ticketing system.
• Escalate complex problems to higher-level support teams when necessary.
• Collaborate with internal teams to improve system performance.
• Ensure excellent customer service and timely issue resolution.

Requirements :

Seniority Level : Mid-Senior level

Employment Type : Contract

Job Function : Information Technology, Design, and Business Development

Industries : Information Technology & Services, Technology, Information and Media, and Software Development

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