Functional Support Specialist - Buffalo, NY

40 Fountain Plaza, Suite 1200, Buffalo, NY 14202, Сполучені Штати

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Odoo ERP system is enterprise resource planning software used company-wide for the management of business processes. Odoo provides seamlessly integrated functional business apps called Odoo apps that form an ERP solution. Our unique proposition of integrated apps that work seamlessly together allows users to automate and track everything they do. The open-source development model of Odoo has allowed us to leverage thousands of developers and business experts to build the world's largest ecosystem of fully integrated business apps.

Odoo has become a global network with more than 12+ million users and partners in more than 120 countries, and we continue growing with 2000+ daily downloads. We are growing fast and need to hire faster.

Recruitment Guidebook

Users of the Product

12,000,000

Company Growth

60% Year over year

Company Maturity

Profitable

We are currently searching for a highly motivated candidate to

join our Technical Support Team in Buffalo!

Team Size

50+ people

To get the best candidate experience, please consider applying for a maximum of 3 applications within 12 months to ensure you are not duplicating efforts.

Applicants must be authorized to work for any employer in the U.S. on a long-term basis. We are unable to sponsor or assume sponsorship responsibilities for employment visas at this time.

What we expect

This is a hybrid (40% remote and 60% onsite) role in Buffalo, NY.

Odoo is the world's top open-source ERP SaaS software and Technical Support is the key to our future success! Technical Support Specialists coordinate with various service teams to strategically find the best solutions for businesses that use our software.

As a Technical Support Specialist here at Odoo, you will help us achieve our mission of accelerating value for longstanding SMB customers spanning across North America. This role collaborates with other client facing roles, is part of a growing team, and heavily impacts Odoo's success. We're looking for someone who is investigative, empathetic, and has great communication skills. You understand small to medium sized businesses and the functions within them.

Responsibilities

• Become an expert on all of the features and functions within Odoo's software applications
• Provide expertise to clients seeking to use Odoo applications effectively
• Create solutions and effectively communicate (written, verbal) to customers
• Maximize customer satisfaction through timely and accurate resolution of customer inquiries / issues
• Collaborate with Engineering, Product, and Developer teams to escalate critical issues
• Resolve issues via email, chat, and phone
• Gather feedback : our product team loves to crank out features that our users are asking for
• Boost Customer Satisfaction and productivity

Must Have

Nice To Have

What's great in the job?

The Odoo culture

Building a company we love.

READ Who is your manager?

Being a team leader at Odoo.

READ The founder's story

From 1 to 250 employees in a few years.

READ

What we offer.

The estimated annual compensation range for this role is$46,000-$70,000. Please note that actual salaries may vary within, above, or below this range based on factors such as education, training, experience, professional achievement, business needs, and location.

Ensuring a diverse and inclusive workplace where we learn from each other is core to Odoo's values. We welcome people of different backgrounds, experiences, abilities, and perspectives. We are an equal-opportunity employer and a pleasant and supportive place to work. Pursuant to the New York Fair Chance Act, we will consider employment-qualified applicants with arrest and conviction records.