Help Desk Support Intern •
Canal Winchester School DistrictCanal Winchester, OH, United States1 day ago
Job type
- Full-time
- Part-time
Job descriptionTier 1 Support : Providing initial technical support for hardware, software, and network-related issues via phone, email, or in-person walk-ups. Incident Management : Logging, tracking, prioritizing, and documenting all support requests using our ticketing system (e.g., Zendesk, ServiceNow). Troubleshooting : Diagnosing and resolving common issues such as password resets, connectivity problems, software installation errors, and printer issues. Hardware / Software Management : Assisting with the setup, configuration, and deployment of new workstations, laptops, mobile devices, and peripherals. Documentation : Creating and updating knowledge base articles, technical guides, and procedural documentation to improve self-service and support efficiency. User Training : Guiding users through basic troubleshooting steps and ensuring they understand how to use common applications and IT services. Currently pursuing or recently completed a degree or certification in Information Technology, Computer Science, Information Systems , or a related technical field. Foundational knowledge of Windows and macOS operating systems . Basic understanding of network concepts (e.g., TCP / IP, DNS, VPN). Excellent customer service and communication skills (written and verbal), with a patient and professional demeanor. Strong problem-solving skills and the ability to diagnose and resolve technical issues logically.
Help Desk Support Intern
About the Role
We are seeking a proactive and technically inclined Help Desk Support Intern to join the Department of Technology. This internship offers an excellent opportunity to gain practical, hands-on experience in IT support, troubleshooting, and user assistance within a professional environment. You will be a vital first point of contact for employees, helping to resolve technical issues and maintain operational efficiency.
- Compensation : This is an Unpaid Internship
- Duration : Up to 12 Months
- Hours : Part-time or Full-time (20-40h)
- Location : On-Site Canal Winchester
Responsibilities
The Help Desk Intern will be responsible for :
Qualifications
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Help Desk Support • Canal Winchester, OH, United States
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