Claims Director - Construction & Infrastructure

Overview

Claims Director - Construction & Infrastructure role at Aon in Chicago, IL. This hybrid, client-facing position serves as the primary contact for our Construction & Infrastructure claims clients, focusing on liability claims, claim evaluation, information organization, and timely communication and resolution. The role involves advocating for expanded coverage perspectives and coordinating with internal teams to deliver exceptional service to our clients.

Hybrid role with the flexibility to work both virtually and from the Chicago office.

Responsibilities

• Review overnight updates on active liability claims and prioritize those requiring immediate attention
• Interface with clients to answer questions, provide updates, and offer strategic guidance
• Collaborate with internal Aon teams to resolve client inquiries and connect clients with appropriate experts
• Advocate for an expanded view of coverage to ensure clients receive broad policy benefits
• Analyze claim trends, prepare reports, and participate in client meetings or strategy sessions
• Maintain focus on advocacy, responsiveness, and delivering exceptional service to Construction & Infrastructure clients
• Program review for accurate reserving
• Maximize claims service and advocate for expanded coverage view
• Advocate for expedited claim resolution
• Ensure timely return of collateral
• Identify opportunities to reduce the client’s total cost of risk
• Collaborate with carriers to reduce the client experience modification factor
• Work with risk control colleagues to ensure project safety
• Collaborate with Aon resources for other claims and operational issues
• Collaborate with claims and broking teams to identify optimal coverage forms and match client needs with appropriate terms

Qualifications

Education

Bachelor’s degree in Risk Management, Business Administration, related field, or equivalent industry experience.

Compensation and Benefits

Salary range : $140,000 to $180,000 annually. Actual salary varies based on education, experience, skills, and location. Eligible for annual incentive plans with discretionary bonuses per plan terms.

Comprehensive benefits package including 401(k) with employer contributions, medical / dental / vision, life insurance, PTO, holidays, and additional programs. Aon supports wellbeing and work / life balance and offers two Global Wellbeing Days per year.

Equal Employment Opportunity

Aon is an equal opportunity employer. We provide equal employment opportunities to all employees and applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, veteran, marital or domestic partner status, or other protected status. We encourage applicants with criminal histories to apply. If accommodations are needed during the application or interview process, please contact ReasonableAccommodations@Aon.com.

For positions in San Francisco and Los Angeles, Aon adheres to local Fair Chance ordinances. Aon does not accept unsolicited resumes from search firms for this position.

Nothing in this job description restricts management’s right to assign or reassign duties at any time.

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