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IT Help Desk
IT Help DeskBC Tech Pro • Buffalo, NY, US
IT Help Desk

IT Help Desk

BC Tech Pro • Buffalo, NY, US
24 days ago
Job type
  • Full-time
Job description

Job Description

Job Description

Job Description

This is an intermediate position that performs tasks related to the repair of a variety of technology-based products typically associated with an end-user computing environment.

  • This is a full-time, onsite position.
  • Benefits include Health, Dental Vision and 401k.
  • Pay starts at $20.50 per hour

Responsibilities :

  • Performs basic and moderately complex troubleshooting and repair activities, typically associated in an end-user environment, including but not limited to PC’s, desktops, laptops, tablets and printers.
  • Provides support to client identified VIPs
  • Responds to change management requests including installing new PC equipment, providing end-user desk side support and other related activities.
  • Perform Install / Move / Add or Change (IMAC) activities.
  • Perform all assigned desk-side support activities
  • Display outstanding technical and professional services skills at all times
  • Meet - established customer service satisfaction levels and other operational / customer service metrics as outlined in established guidelines
  • Proactively communicate with the end-user and service desk personnel regarding arrival times, repair time estimates and status of the repair
  • Understands and follows all documented service operations policies and procedures.
  • Other duties or certifications may be assigned to meet business needs

    • Qualifications

    Education and Experience :

  • Typically requires technical school certification or equivalent of 2-4 years of relevant experience
  • Certifications and / or Qualifications :
  • Maintain all required OEM Certifications as directed by Management
  • Knowledge of relevant software and hardware systems
  • Understanding of ITIL methodologies
  • A+ certification is desired
  • May require additional customer-specific certifications or training as required

    • Skills :

  • Excellence in communication and customer-facing skills
  • Strong oral, written and interpersonal skills
  • Ability to follow instructions and processes with minimal instruction
  • Ability to lift and or move various computer equipment up to 50 lbs.
  • Must own a basic repair kit
  • Additional requirements may exist if offer of employment is extended

    • Additional Information

    All your information will be kept confidential according to EEO guidelines.

    This position is open to all US Citizens 18 years of age or older.

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    It Help Desk • Buffalo, NY, US