IT Problem Manager

Please Note : As of July 22, 2021, our team will require that all candidate submissions include a LinkedIn profile. Please do not submit any candidates that do not have a LinkedIn.

Responsibilities :

Review IT Problem Management tickets to asses and bring teams together to understand the Incident and find Root Cause / Resolution for that issue.

Prepare all applicable IT problems to be presented to the teams involved in the incident. Along with presentation to the IT Problem Advisory Board (PAB) for review.

Provide feedback and various reports and metrics to leadership stating the current state of IT Problem process and policy adherence.

Details from posting :

Possibility of extension and maybe conversion, but not guaranteed.

The selected candidate will work remote for time being.

The hiring manager will also conduct video interviews.

Required Skills : REQUIRED QUALIFICATIONS Close interaction with Incident Management, Change Management, Release Management and Configuration Management will be required. IT Service Management (ITSM) experience is a must - preferably IT Problem Management Strong analytical and communication skills are required. ITIL certification is a plus. Experience with process, policy and metric development is a plus. Experience with IT Release Management, Incident Management, Change Management and Configuration Management including software delivery lifecycles is a plus. Experience with ServiceNow is a plus. ITILv3 Cert

Basic Qualification :

Additional Skills :

ITSM, Analytics background, Incident / Change Management. Must be able to convert to perm without sponsorship.

Background Check : No

Drug Screen : No

Rank : C1

Requested Date : 2025-11-03