Healthcare Customer Support Specialist

MAXIMUSPlant City, FL, United States

1 day ago

Job type

Full-time

Job description

Join Our Team!

Are you passionate about making a difference in people's lives? Maximus is seeking a dedicated Healthcare Customer Support Specialist to provide exceptional service and assist individuals in accessing vital healthcare services.

Location : On-site in Riverview or Tampa, FL

What We Offer :

Competitive hourly base pay of $15.61, plus a $750 new hire bonus and potential bonuses exceeding $2,200!
Flexible scheduling options, whether you're seeking traditional weekday hours or weekend flexibility.
Night shifts are highly desired and come with a 10% shift differential for evening hours worked between 7 p.m. and 10 p.m.

Your Role :

As a crucial member of our team, you will engage with customers across multiple communication channels, ensuring their inquiries are addressed with professionalism and courtesy. You will :

Support customers with routine inquiries through telephone, email, chat, and written correspondence.

Utilize our computerized systems for tracking and troubleshooting inquiries efficiently.

Assist callers with filling out online applications for processing by plan providers.

Maintain up-to-date knowledge of client regulations and policies to provide accurate information.

Requirements :

A high school diploma or equivalent and at least 6 months of customer service experience.

Must speak and read English fluently and professionally.

Ability to work well both independently and as part of a team.

Willingness to participate in ongoing training to enhance your skills.

Why Join Maximus?

Maximus offers not just a job, but a path to a fulfilling career with opportunities for growth, teamwork, and meaningful work. We prioritize your health and well-being with comprehensive benefits, including :

Medical coverage, 401k with company match, and tuition reimbursement.

Paid time off package, including sick leave and paid holidays.

Professional development opportunities and a supportive work environment.

Apply Today! Take the first step towards a rewarding career that combines professional growth with making a positive impact in the community. We look forward to welcoming you to the Maximus family!

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Customer Support Specialist • Plant City, FL, United States