Client Services Representative - AZ - Animal Health Institute

Client Services Representative

The Client Services Representative is part of the Clinic Finance Department and performs a variety of front office operations which includes acting as the initial point of contact for all individuals entering the Animal Health Institute, assisting clients with checking-in, obtaining the status of appointments and assist with registration. This individual will provide excellent service and support for the students, faculty, staff, and clients at the Animal Health Institute. The Client Services Representative must develop an understanding of the Animal Health Institute's operations to effectively provide general information regarding the AHI clinics and its services. This position reports to the Manager of Patient Accounts.

Essential Duties and Responsibilities

Check-in and Registration

• Determine how to check in patients and assist clients with check-in processes, both in the building and curbside.
• Ensure optimal client satisfaction upon patient arrival, check-in, registration, and waiting in the lobby.
• Communicate with clients effectively to provide a professional and accurate check in experience and registration process.
• Ensure timeliness of appointment times and provide wait times to clients.
• Provide clients with assistance in completing registration forms as appropriate and necessary
• Communicate with all individuals visiting the Animal Health Institute and escalate complex issues to leadership.
• Serve as a liaison between clients, clinic staff and students by assisting with various questions to reduce number of visits to the Account Representatives.
• Assist with payment collections for clients at the Equine Bovine Center.

Oversee Lobby

Front Desk Coverage

Other

Qualifications

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and / or ability required. This individual must have the ability to work in a constant state of alertness and safe manner and must have regular, predictable, in-person attendance. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Education and / or Experience

Computer Skills

Physical Demands

Work Environment