Security Officer (On-Call)

Security Officer Opportunity At Four Seasons Hotel Minneapolis

Four Seasons Hotel Minneapolis seeks a Security Officer to join our talented team. Be a part of Four Seasons Hotel Minneapolis where we foster connection, celebrate character and develop craftsmanship. Join our uniquely talented team, and we will support you in doing your best work. Whether you are inspired by our culture, incomparable views of the Mississippi River or two-time James Beard Award-winning native Minnesotan chef, discover why your future is here.

About the Role

Basic Purpose : Monitors, responds and trains for emergency / security systems and incidents. Is the safety and policy leader for the overnight shift. Assists guests and employees with operational tasks. Responds as a first responder trained in CPR. Answers phones and directs calls, as well as assisting with any other tasks needed on the overnight shift.

What You Will Do

Assist the Hotel team with responsibility to ensure the protection of guests, patrons and associates; their property, Hotel property, building and grounds. Enforce Hotel rules, regulations and policies as well as the departments' rules, policies and standards.

Promote safety awareness and enforcement throughout the Hotel to reduce accidents and loss by providing training as required.

Respond to all emergency calls including Emergency Response team calls. Will assist in the Fire Command center when needed. Display complete knowledge of the fire / life System and all support systems, their functions and emergency response procedures.

Patrol building noting and correcting safety, security, and fire hazards. Able to walk / run up stairs carrying a fire extinguisher.

Implement all policies and procedures regarding security and safety.

Share duties in Operations Center with emergency and department phone monitoring, closed circuit television monitoring, alarm monitoring, vendor / solicitor / visitor access, and key control.

Respond properly in any hotel emergency safety situation.

Assist with Worker's Compensation, complete reports, and maintain a health and safety.

Write comprehensive incident reports and conduct thorough investigations. Maintain report records, assist and follow-up on investigations, and approve reports and logs. Initiates and assists General liability reports.

Project an image of friendliness, professionalism and willingness to provide personalized services to all building occupants, workers, and neighbors, whether over the phone or in person.

Act as a liaison with all law enforcement agencies, city and federal agencies and hotel associations.

Respond to and mediate all non-emergency security calls, minor injuries, disputes, stressful, and complicated issues etc.

Contain and transport items potentially contaminated in accordance with Blood Borne Pathogen program and training.

Provide basic security services, key control, guest and function room lock problems / reprogramming, guestroom safe malfunctions, and lock out.

Participate and take an active role in the development and implementation of the hotel's fire plan. In addition to testing the hotel's Fire and Emergency Response preparedness.

Works harmoniously and professionally with co-workers and supervisors.

What You Bring

At least 1+ years of security experience, preferably within Hotels.

High School diploma - Bachelors Degree Preferred.

Apply an ethical approach to the outcome of situations.

Strong interpersonal and relationship-building skills to work with peers, superiors and clients.

Work in a safe, prudent and organized manner.

Must be flexible with schedule - Able to work weekdays, weekends, holidays, evening / overnight shifts.

Reading, writing and oral proficiency in the English language.

Ability to multi-task in a high volume and demanding environment.

Strong problem solving skills, ability to handle difficult situations and guests.

What We Offer

We care for our team members through competitive compensation packages and the following complimentary, market-leading benefits :

Wage : $25.13 per hour

Comprehensive health and vision insurance (Available to Full-Time employees only)

Discovery nights at Four Seasons Properties around the globe

Holiday and vacation pay (Available to Full-Time employees only)

Daily meals inspired by award-winning chefs

Uniforms and uniform care

Sick pay

Disability coverage and life insurance (Available to Full-Time employees only)

• Not available to On-Call employees

We also offer opportunities for career development and advancement and the following rewards in support of their work-life balance :

Parking discounts

Staff lounge and cafeteria space with city view

Up to eight weeks of parental leave pay (Available to Full-Time employees only)

Fur baby insurance

401(k) retirement plan

Discounted accommodations at Four Seasons properties worldwide

Dental coverage available at a discounted rate (Available to Full-Time employees only)