Customer Service Specialist

Summary:

This position is responsible for receiving and entering customer orders and meeting the customers requirements for each specific order.

Primary Responsibilities:

• Performs day-to-day customer communication and order entry into the SAP system from email orders in a timely manner with speed accuracy and professionalism.
• Answer customer inquiries regarding current and future orders.
• Provides shipment documentation to customers
• Interacts with internal Supply and Demand team regarding order status and ship dates
• Inform customers of any shortages with their orders or rescheduling orders.
• Responsible for product knowledge content of customer specifications and adhering to company policies.
• Understands processes of Whole Blood and Diagnostics plasma products quality requirements and adheres to Standard Operating Procedures.
• Initiates the customer complaint process and provides the details to Quality Assurance for further investigation. Provides follow up with customers with investigation findings and outcomes.

Knowledge Skills and Abilities:

• Must have excellent computer skills including SAP Word Excel and PowerPoint
• Must have excellent interpersonal and communication skills.
• Explicit attention to detail is required.
• Must have excellent analytical skills organizational skills and follow-up.
• Must have excellent problem-solving skills and ability to analyze situations in a timely manner.
• Must have ability to organize and prioritize work assignments.
• Must have ability to handle multiple priorities in a fast-paced environment.
• Must have ability to participate in multi-functional teams.
• Must have ability to establish and maintain effective working relationships and provide excellent customer service.
• Must have ability to communicate courteously with customers by phone email letter and face-to-face.
• Proficiency with computers.

Education and Experience:

• High school diploma or equivalent required.
• One year of college technical school or Associates degree preferred.
• 1-2 years related experience is required. Experience in an FDA-regulated industry is preferred.

Occupational Demands:

• Daily attendance is required.
• Typical work environment with moderate noise level.
• Ability to sit stand walk stoop or crouch hand/wrist use talk see and hear for extended periods of time
• Ability to read and understand documents such Standard Operating Procedures Customer Specifications and correspondence.
• Ability to write correspondence and reports.
• Ability to effectively present information and respond to questions from sales Quality Assurance internal employees external customers and Corporate personnel.
• Ability to add subtract multiply and divide. Ability to perform mathematical operations using units of US dollars weight measurement and volume
• Ability to read a calendar an analog clock and use a calculator.
• Ability to apply common sense understanding to apply instructions given in written oral or diagram form.
• Ability to deal with problems involving a few variables in routine situations.
• Ability to use a spreadsheet
• Light travel is required.

This position is eligible to participate in up to 5% of the company bonus pool. We offer a wide variety of benefits including but not limited to: Medical Dental Vision PTO up to 5% 401(K) match and tuition reimbursement. Final compensation packages will ultimately depend on education experience skillset knowledge where the role is performed internal equity and market data. We are committed to offering our employees opportunities for professional growth and career progression. Grifols is a global healthcare organization with employees in 30 countries focused on patient health and providing impactful results. Since our humble beginnings in 1909 Grifols has been a family company that prides itself on its family-like culture. Our company has more than tripled over the last 10 years and you can grow with us!

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Third Party Agency and Recruiter Notice:

Agencies that present a candidate to Grifols must have an active nonexpired Grifols Agency Master Services Agreement with the Grifols Talent Acquisition Department. Additionally agencies may only submit candidates to positions that they have been engaged to work on by a Grifols Recruiter. All resumes must be sent to a Grifols Recruiter under these terms or they will be considered a Grifols candidate.

Grifols provides equal employment opportunities to applicants and employees without regard to race; color; sex; gender identity; sexual orientation; religious practices and observances; national origin; pregnancy childbirth or related medical conditions; status as a protected veteran or spouse/family member of a protected veteran; or disability. We will consider for employment all qualified applicants in a manner consistent with the requirements of all applicable laws including but not limited to the California Fair Chance Act the Los Angeles County Fair Chance Ordinance for Employers and the City of Los Angeles Fair Chance Initiative for Hiring Ordinance.

California Personnel Privacy Policy and Notice at Collection

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