Talent.com
Retail Cosmetics Sales Counter Manager - Clinique, Arrowhead Towne Center - Full Time

Retail Cosmetics Sales Counter Manager - Clinique, Arrowhead Towne Center - Full Time

Macy'sGlendale, AZ, US
3 days ago
Job type
  • Full-time
Job description

Counter Manager

Be part of an amazing story. Macy's is more than just a store. We're a story. One that's captured the hearts and minds of America for more than 160 years. A story about innovations and traditionsabout inspiring stores and irresistible productsabout the excitement of the Macy's 4th of July Fireworks, and the wonder of the Thanksgiving Day Parade. We've been part of memorable moments and milestones for countless customers and colleagues. Those stories are part of what makes this such a special place to work.

Job Overview

As a Counter Manager, you will lead a dynamic team of Beauty Advisors while managing all aspects of a specific cosmetics brand. Your role blends leadership, creativity, and customer engagementdelivering genuine hospitality through personalized consultations, expert product application, and a deep understanding of each customer's beauty and style preferences. You'll inspire teamwork to drive sales and elevate the customer experience by creating meaningful, long-lasting connections. With a strong focus on client development, you will cultivate a loyal customer base through outreach, follow-up, and consistent, personalized service.

In addition to meeting and exceeding sales goals, you'll analyze business performance, execute vendor events and promotions, and partner with vendors and store leadership to grow the business. You'll also oversee stock presentation, hygiene standards, and team performance to ensure an exceptional and polished brand experience.

How Our Counter Managers Spend Their Day

  • Every day starts with a positive example. As a Counter Manager, you come in energized and ready to inspire your team - wearing your name badge with pride, greeting colleagues with genuine warmth, and ensuring your counter is polished, organized, and fully prepared to welcome customers. You set the tone by reviewing daily sales goals, staying informed on new launches, top-performing products, and current beauty trends - so you're equipped to lead with confidence, support your team, and deliver exceptional service to every customer.
  • On the floor, you lead through action - welcoming customers with genuine hospitality, making eye contact, and starting friendly, personal conversations that build lasting relationships.
  • You help maintain a shoppable space by ensuring testers are clean and well-stocked, signage and pricing are current, and displays reflect brand standards. You lead by example, jumping in to support merchandising updates and keeping the space visually appealing and welcoming throughout the day.
  • You help the team Finish Strong - by coaching them to share Loyalty benefits, making sure customers leave with everything they need, and ending each interaction with a sincere thank-you, often using the customer's name and adding a personal touch.
  • You know that service starts with each other. You model collaboration, honesty, and care - supporting your peers so the whole team can better serve our customers and communities.
  • And we know that excellence is a journey - we strive to improve every day, take pride in our work, achieve sales goals and learn from each other to deliver individual and store results.

Who You Are and What You Will Do

  • Deliver exceptional customer service through personalized consultations and expert product knowledge
  • Build lasting relationships with clients and drive client development through outreach and follow-up
  • Review and analyze business performance of daily, weekly, monthly, seasonal, and annual sales results and implement strategies to grow business and improve results
  • Plan and execute in-store and vendor-led events to drive traffic and engagement
  • Maintain brand standards through proper merchandising, hygiene, and stock replenishment
  • Responsible for acquiring new customers by opening credit accounts and sharing loyalty benefits
  • Collaborate with vendors, personal stylists, and store leadership to optimize outcomes
  • Resolve customer concerns in a professional and customer-first manner
  • Stay informed on new launches, best-sellers, and beauty trends to support team education
  • Manage multiple priorities in a fast-paced environment with strong attention to detail
  • Demonstrate flexibility, sound judgment, and a passion for the beauty industry
  • 35 years of relevant retail, beauty, or leadership experience preferred
  • Flexible availability, including days, evenings, weekends and holidays with regular, dependable attendance and punctuality
  • Must be able to : understand and communicate effectively with customers, co-workers, and supervisors; read and understand employment policies and safety rules / procedures in English
  • Essential Physical Requirements You Will Perform

  • This position requires talking, lifting, constant moving, standing, and reaching with arms and hands.
  • Standing for at least two consecutive hours, lifting at least 25lbs., stooping, kneeling, crouching, and climbing ladders, reaching, including above eye level.
  • Requires close vision, color vision, depth perception, and focus adjustment.
  • Frequent use of computers and other technology, necessary to perform job functions, including handheld equipment, cash register and ability to process register transactions.
  • What We Can Offer You

    Join a team where work is as rewarding as it is fun! We offer a dynamic, inclusive environment with competitive pay and benefits. Enjoy comprehensive health and wellness coverage and a 401(k) match to invest in your future. Prioritize your well-being with paid time off and eight paid holidays. Grow your career with continuous learning and leadership development. Plus, build community by joining one of our Colleague Resource Groups and make a difference through our volunteer opportunities.

  • Merchandise discounts
  • Performance-based incentives
  • Annual merit review
  • Employee Assistance Program with mental health counseling and legal / financial advice
  • About Us

    This is a great time to join Macy's! Whether you're helping a customer find the perfect gift, streamlining operations in one of our distribution centers, enhancing our online shopping experience, buying in-style and on-trend merchandise to outfit our customers, or designing a balloon for the Thanksgiving Day Parade, we offer unique opportunities to be part of some of the most memorable moments in people's lives.

    Join us and help write the next chapter in our story - Apply Today! This job description is not all-inclusive and may not apply to colleagues covered by a collective bargaining agreement. Macy's Inc. reserves the right to amend this job description at any time. Macy's Inc. is an Equal Opportunity Employer, committed to an inclusive work environment.

    Create a job alert for this search

    Counter Sales • Glendale, AZ, US

    Related jobs
    • Promoted
    Retail Cosmetics Sales Associate - Clinique, Arrowhead Towne Center - Full Time

    Retail Cosmetics Sales Associate - Clinique, Arrowhead Towne Center - Full Time

    Macy'sGlendale, AZ, US
    Full-time
    Macy's is more than just a store.One that's captured the hearts and minds of America for more than 160 years.A story about innovations and traditionsabout inspiring stores and irresistible products...Show moreLast updated: 4 days ago
    • Promoted
    Store Manager Sally Beauty 02664

    Store Manager Sally Beauty 02664

    Sally Beauty HoldingsPhoenix, AZ, US
    Full-time
    By working at Sally Beauty, you would be part of the largest hair and beauty supplier in the world and we are on a mission to empower our customers to express themselves through hair and we need pa...Show moreLast updated: 30+ days ago
    • Promoted
    Branch Manager - Wickenburg (AZ)

    Branch Manager - Wickenburg (AZ)

    BankTalent HQWickenburg, AZ, United States
    Full-time
    At National Bank of Arizona, we're a community of professionals with relationships at our core.We strive to promote an engaging environment with accessible leadership and on-going employee developm...Show moreLast updated: 30+ days ago
    • Promoted
    Occupational Therapist (OT) - Up to $5,000 Sign On Bonus

    Occupational Therapist (OT) - Up to $5,000 Sign On Bonus

    Care Options for Kids CareersBUCKEYE, Arizona, US
    Full-time +2
    We are seeking an Occupational Therapist (OT) committed to helping children improve critical functions of daily living, sensory integration, fine motor skills, visual perceptual skills, and feeding...Show moreLast updated: 30+ days ago
    • Promoted
    Retail Fragrances Sales Associate - Womens, Arrowhead Towne Center - Part Time

    Retail Fragrances Sales Associate - Womens, Arrowhead Towne Center - Part Time

    Macy'sGlendale, AZ, United States
    Full-time +1
    Macy's is more than just a store.One that's captured the hearts and minds of America for more than 160 years.A story about innovations and traditions. Macy's 4th of July Fireworks, and the wonder of...Show moreLast updated: 2 days ago
    • Promoted
    Beauty Advisor- Sally Beauty- 00793

    Beauty Advisor- Sally Beauty- 00793

    Sally Beauty HoldingsPhoenix, AZ, US
    Full-time
    By working at Sally Beauty, you would be part of the largest hair and beauty supplier in the world and we are on a mission to empower our customers to express themselves through hair and we need p...Show moreLast updated: 30+ days ago
    • Promoted
    Counter Sales

    Counter Sales

    United Refrigeration, Inc.Phoenix, AZ, US
    Full-time
    Provide customers with prompt, knowledgeable, and courteous service.Greet customers promptly and courteously by name (if known). Answer telephones promptly and courteously identifying yourself and t...Show moreLast updated: 3 days ago
    • Promoted
    RN Cath Lab Specialty FT Days

    RN Cath Lab Specialty FT Days

    Abrazo West CampusWittmann, AZ, United States
    Full-time
    Welcome to Abrazo Health Network, where making a real difference in people's lives is at the heart of everything we do.Beyond just medical treatments, we believe in the power of genuine relationshi...Show moreLast updated: 2 days ago
    • Promoted
    Store Manager Sally Beauty 02664

    Store Manager Sally Beauty 02664

    SBH Health SystemPhoenix, AZ, US
    Full-time
    By working at Sally Beauty, you would be part of the largest hair and beauty supplier in the world and we are on a mission to empower our customers to express themselves through hair and we need pa...Show moreLast updated: 30+ days ago
    • Promoted
    Seasonal Retail Sales Associate-LAKE PLEASANT TOWNE CENTER

    Seasonal Retail Sales Associate-LAKE PLEASANT TOWNE CENTER

    Bath & Body WorksPeoria, AZ, US
    Part-time
    Daily or Weekly Pay | Great Part Time Job | 40% Discount | Free Product | EAP | Fun Stores.At Bath & Body Works, everyone belongs. We are committed to creating a culture of belonging focused on deli...Show moreLast updated: 27 days ago
    • Promoted
    Store Manager Sally Beauty 02863

    Store Manager Sally Beauty 02863

    SBH Health SystemPhoenix, AZ, US
    Full-time
    By working at Sally Beauty, you would be part of the largest hair and beauty supplier in the world and we are on a mission to empower our customers to express themselves through hair and we need pa...Show moreLast updated: 30+ days ago
    • Promoted
    Assistant Store Manager Sally Beauty 09604

    Assistant Store Manager Sally Beauty 09604

    Sally Beauty HoldingsPhoenix, AZ, US
    Full-time
    Assistant Store Managers are responsible for hiring, developing and leading all store associates while ensuring optimal customer experiences, effectively overseeing all store operations, and mainta...Show moreLast updated: 30+ days ago
    • Promoted
    Sales Associate, Chanel Cosmetics- Scottsdale

    Sales Associate, Chanel Cosmetics- Scottsdale

    Neiman MarcusScottsdale, AZ, US
    Full-time
    Neiman Marcus Group is a relationship business that leads with love in everything we dofor our customers, associates, brand partners, and communities. Our legacy of innovating and our culture of Bel...Show moreLast updated: 10 days ago
    • Promoted
    Seasonal Retail Sales Associate-ARROWHEAD TOWNE CENTER

    Seasonal Retail Sales Associate-ARROWHEAD TOWNE CENTER

    Bath & Body WorksGlendale, AZ, US
    Part-time
    Daily or Weekly Pay | Great Part Time Job | 40% Discount | Free Product | EAP | Fun Stores.At Bath & Body Works, everyone belongs. We are committed to creating a culture of belonging focused on deli...Show moreLast updated: 28 days ago
    • Promoted
    Store Manager Sally Beauty 02863

    Store Manager Sally Beauty 02863

    Sally Beauty HoldingsPhoenix, AZ, US
    Full-time
    By working at Sally Beauty, you would be part of the largest hair and beauty supplier in the world and we are on a mission to empower our customers to express themselves through hair and we need pa...Show moreLast updated: 30+ days ago
    • Promoted
    Retail Cosmetics Sales Associate - Clinique, Arrowhead Towne Center - Full Time

    Retail Cosmetics Sales Associate - Clinique, Arrowhead Towne Center - Full Time

    MacysGlendale, AZ, United States
    Full-time +1
    Macys is more than just a store.One thats captured the hearts and minds of America for more than 160 years.A story about innovations and traditionsabout inspiring stores and irresistible productsab...Show moreLast updated: 3 days ago
    • Promoted
    Occupational Therapist (OT) - Up to $5,000 Sign On Bonus

    Occupational Therapist (OT) - Up to $5,000 Sign On Bonus

    Care Options for KidsBUCKEYE, Arizona, United States
    Full-time +1
    We are seeking an Occupational Therapist (OT) committed to helping children improve critical functions of daily living, sensory integration, fine motor skills, visual perceptual skills, and feeding...Show moreLast updated: 30+ days ago
    • Promoted
    • New!
    RN Cardiac Clinical Coordinator FT Days

    RN Cardiac Clinical Coordinator FT Days

    Abrazo Arrowhead CampusWittmann, AZ, United States
    Full-time
    Welcome to Abrazo Health Network, where making a real difference in people's lives is at the heart of everything we do.Beyond just medical treatments, we believe in the power of genuine relationshi...Show moreLast updated: 16 hours ago